The Hotel Front Desk Supervisor manages daily front office operations, supervises guest service agents, and acts as a key liaison between staff and management. They are responsible for training staff, handling escalated guest complaints, overseeing check-ins and check-outs, and ensuring seamless communication across departments. Responsibilities: • Staff Leadership & Training: Guide the shift, train new hires on property management systems (PMS), manage shift scheduling, and motivate front desk agents to meet customer service targets. • Guest Relations & Problem Resolution: Serve as the primary point of contact for resolving escalated guest complaints or complex billing disputes. Ensure all arrivals and departures are handled courteously and efficiently. • Operational Oversight: Monitor daily reports, oversee group check-ins, manage room blocking for special requests, and prepare for sold-out situations by securing alternative accommodations if needed. • Financial Duties: Reconcile cash drawers and shift receipts, manage safe deposit boxes, verify billing instructions, and ensure the night audit function balances properly. Qualifications: • Experience: Typically requires 1-3 years of front desk experience, with prior supervisory or team lead experience preferred. • Skills: Strong customer service, conflict resolution, and leadership skills. Must be proficient in hotel property management systems (PMS) and have excellent verbal and written communication. • Education: A high school diploma or GED is usually the minimum requirement. An associate's or bachelor's degree in hospitality management is a distinct advantage.

• Staff Leadership & Training: Guide the shift, train new hires on property management systems (PMS), manage shift scheduling, and motivate front desk agents to meet customer service targets. • Guest Relations & Problem Resolution: Serve as the primary point of contact for resolving escalated guest complaints or complex billing disputes. Ensure all arrivals and departures are handled courteously and efficiently. • Operational Oversight: Monitor daily reports, oversee group check-ins, manage room blocking for special requests, and prepare for sold-out situations by securing alternative accommodations if needed. • Financial Duties: Reconcile cash drawers and shift receipts, manage safe deposit boxes, verify billing instructions, and ensure the night audit function balances properly.