Join our dynamic team at Hampton Inn Lincoln Heritage Park as a Front Office Supervisor. Embrace this incredible chance by applying today and embarking on a fulfilling career journey with us. Responsibilities: • Responsible for assisting the Front Office Manager in directing the operations of the front office on a daily basis. • Responsible for supervising and working with the Front Office staff to ensure the highest quality of guest service. • Ensures that all front office associates receive training adequate for the performance of the position. • Provides feedback on a continual basis. • Participated in the training, developing, and disciplining of all front office staff. • Maintains records of absences and tardiness. • Performs all front office duties, including check-in, check-out, reservations, etc. • Maintains a high daily average rate (ADR). Answers inquiries pertaining to hotel policies and services. • Ensures that all required reports are completed and submitted in a timely manner. • Ensures guest satisfaction by responding to and resolving guest complaints. • Is aware of direct competition. • Fills in at the front desk and reservations when staffing needs and hotel needs dictate. • Maintains regular contact with the Housekeeping Department to ensure proper room status. • Fills in for the Assistant Front Office Manager in his/her absence. • Must wear the required uniform. • Must maintain a neat, clean, well-groomed appearance. • Ensures that staff are in adherence to uniform/grooming standards at all times. • Ensures that all guests are served. • Notifies the Front Office Manager of guest comments. • Performs other duties as assigned by management. SUPERVISORY RESPONSIBILITIES: • Supervises a team of employees in the front office department. • Responsible for the direction, coordination, and execution of this unit. • Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws. • Responsibilities include training employees, planning, assigning, and directing work; rewarding and disciplining employees(under the discretion of the front office manager); addressing complaints, and resolving problems. Qualifications: • In-depth knowledge of Front Office and Reservations System procedures. • Hilton experience preferred but not required. • extensive hotel front office experience and or supervisory experience.

• Responsible for assisting the Front Office Manager in directing the operations of the front office on a daily basis.  • Responsible for supervising and working with the Front Office staff to ensure the highest quality of guest service.     • Ensures that all front office associates receive training adequate for the performance of the position.  • Provides feedback on a continual basis.  • Participated in the training, developing, and disciplining of all front office staff.  • Maintains records of absences and tardiness. • Performs all front office duties, including check-in, check-out, reservations, etc.  • Maintains a high daily average rate (ADR). Answers inquiries pertaining to hotel policies and services.  • Ensures that all required reports are completed and submitted in a timely manner.  • Ensures guest satisfaction by responding to and resolving guest complaints.  • Is aware of direct competition. •  Fills in at the front desk and reservations when staffing needs and hotel needs dictate.  • Maintains regular contact with the Housekeeping Department to ensure proper room status.  • Fills in for the Assistant Front Office Manager in his/her absence.  • Must wear the required uniform.  • Must maintain a neat, clean, well-groomed appearance. • Ensures that staff are in adherence to uniform/grooming standards at all times.  • Ensures that all guests are served.  • Notifies the Front Office Manager of guest comments.  • Performs other duties as assigned by management.    SUPERVISORY RESPONSIBILITIES: • Supervises a team of employees in the front office department. • Responsible for the direction, coordination, and execution of this unit.   • Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws.  • Responsibilities include training employees, planning, assigning, and directing work; rewarding and disciplining employees(under the discretion of the front office manager); addressing complaints, and resolving problems.