Benefits:

Competitive salary

Dental insurance

Health insurance

Paid time off

Front Office Supervisor - Occupational Medicine Northwest Medical Group (NWMG)

Join a growing, mission-driven healthcare organization where your leadership directly impacts patient outcomes, employer partnerships, and team success.

Position Summary The Front Office Supervisor is responsible for overseeing daily front office operations, ensuring efficient patient flow, exceptional customer service, and accurate administrative processes. This role supports compliance with occupational health regulations, coordinates scheduling and intake processes, and leads front office staff to maintain a professional, patient-centered environment that supports employer clients and injured workers.

Primary Duties and Responsibilities:

Supervise and coordinate front office staff including receptionists, schedulers, and patient service representatives

Manage daily patient intake, registration, and check-in/check-out workflows

Ensure accurate collection and entry of demographic, insurance, and employer-related information

Oversee appointment scheduling, including employer accounts, post-offer screenings, and injury visits

Monitor patient wait times and optimize workflow efficiency

Ensure compliance with OSHA, HIPAA, and occupational health documentation requirements

Serve as primary point of contact for patient concerns and service recovery

Maintain communication with clinical staff to ensure coordinated patient care

Oversee cash handling, copay collection, and reconciliation processes

Develop and maintain standard operating procedures for front office functions

Train, coach, and evaluate front office team members

Support reporting and tracking of employer metrics, including turnaround times and service levels

Key Competencies

Leadership and team development

Customer service excellence

Strong organizational and multitasking skills

Attention to detail and accuracy

Knowledge of medical front office operations and workflows

Problem-solving and conflict resolution

Effective communication (verbal and written)

Time management and prioritization

Proficiency in electronic health records (EHR) and scheduling systems

Understanding of HIPAA and patient privacy regulations

Knowledge of insurance verification and billing processes

Familiarity with occupational health processes (preferred)

Bilingual - English/Spanish (a plus)

Qualifications, Education, and Experience

Demonstrated supervisory or leadership experience in a healthcare setting

High school diploma or equivalent required

Associate or bachelor’s degree in healthcare administration or related field preferred

Minimum of 3–5 years of medical front office experience

At least 1–2 years of supervisory experience preferred

Experience in occupational medicine or urgent care setting preferred