Benefits:

401(k)

401(k) matching

Dental insurance

Health insurance

Paid time off

Vision insurance

Talley Eye Institute is looking for a qualified medical Front Office Supervisor to join our busy Ophthalmology practice. The Front Office Supervisor will be responsible for day-to-day operations at the front desk to ensure a welcoming, smooth, and efficient check-in and check-out patient experience.

EDUCATION AND EXPERIENCE:

Prior experience as a Front Office Supervisor is required

Medical office experience preferred

High school diploma or equivalent; some college preferred

RESPONSIBILITIES:

Oversees the daily check-in and check-out duties by the patient service specialists to ensure quality customer service, patient care and to manage any situations that may arise

Maintain, develop and implement front office policies and procedures

Maintain medical and staff records

Liaise with doctors, supervisory staff, and administration to offer ways to improve the overall patient experience and enhance efficiency

Seek office efficiencies to make the overall process positive

Ensure compliance with current healthcare regulations, medical laws and high ethical standards

ESSENTIAL SKILLS AND ABILITIES:

Excellent customer service

Strong problem-solving skills

Excellent organizational, attention to detail and time-management skills

Ability to multi-task and perform well in stressful situations

Excellent communication and interpersonal skills

Ability to work independently and as a team member

Demonstrates computer literacy

SUPERVISORY RESPONSIBILITIES: Daily supervision of approximately 11 employees

Audit staff productivity and provide coaching, recognition, and conduct evaluations to staff members

Lead the department in communicating and execution of organization’s goals and objectives

Liaison for department with other department supervisors, Administration and Doctors

Support in daily clinic coverage

Administrative duties such as manage day-to-day staffing needs and adjustments, prepare staff schedules, address employee relation concerns, attend office meetings, conduct department meetings, etc.

Perform other duties as assigned

Salary is commensurate with experience