JOB SUMMARY:

The Front Office Supervisor is responsible for overseeing day-to-day administrative and operational functions that support organizational effectiveness across programs and departments. This role supervises front desk and operational support staff, ensures consistent operational workflows, supports incident response and on-call coverage, and serves as a key connector between program teams and operations. The Front Office Supervisor ensures systems, staffing, and processes function smoothly to support staff, leadership, and organizational priorities.

REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES:

3+ years of progressively responsible administrative, operations, or program support experience

HS Diploma or equivalent required

Demonstrated ability to supervise staff and manage day-to-day operations; 1+ years of supervisory or lead experience strongly desired

Strong organizational skills with the ability to multitask and prioritize.

Excellent oral and written communication skills.

Ability to exercise sound judgment and work independently with limited supervision.

Ability to interact effectively with staff across departments and levels.

Prior experience in operations, administrative supervision, or program support within a nonprofit or mission-driven organization strongly preferred

Prior experience coordinating across multiple staff functions or departments strongly desired.

Prior program management or operations coordination experience strongly desired

Proficiency in Microsoft Office and ability to work within Salesforce or similar systems.

Ability to respond calmly and effectively during operational incidents or high-pressure situations.

Experience supporting organizational systems, workflows, or process improvement

ULMS Total Compensation

** Most Benefits will take effect on the 1st of the month following a 60-day waiting period

Medical - $11,176.08 per year

Dental - $540 per year

Vision - $65.04 per year

Group Life & ADD - $41.70 per year

Employee Assistance Program - ~$57.60 per year

403(b) retirement - $100 per month

Health & Fitness Benefit - $419.88 per year

LinkedIn Learning Account

Professional Development Funds – up to $1500 per year for approved professional development activities

Paid Time Off

~ 3.5 weeks of PTO accrued annually during first 24 months of employment

8 annual personal holiday/health and wellness days*

11 paid holidays + 6 day paid winter holiday break

WA State Paid Family & Medical Leave – 0.8% of salary - 100% employer paid

Workers Compensation Coverage - ~$436.80 - ~$3,993.60 per year (depending on class code)

Taxes – 9.8% of salary

At Urban League of Metropolitan Seattle, we don’t just accept difference — we celebrate it, we support it, and we thrive on it for the benefit of our employees, our program participants, and our community. ULMS is proud to be an equal opportunity employer and does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, or other non-merit factor.