Responsible for the operation of the COMO Parrot Cay excursion program.
Must have a clear understanding of revenue and ratings goals for the department, and how to achieve them.
Maintains an inventory of available tours. Updates computer system accordingly.
Supervises, coaches, and evaluates the other employees members
Prepares tour information sheet and drop-off forms.
Provides and delivers tour talk to audience.
Maintains tour sales budgeted figures.
Maintains all tour packages and collateral that is shared with guests.
Manages the Excursion desk including guest services regarding tour sales, refund issues, and general information.
Generates revenue reports and Manager's information reports including notable events that happen during the guest experience.
Meets with Tour Operators. Reviews past and future progress.
Inspects new excursions, and monitors tours on a rotating basis in order to constantly review quality control.
Financial responsibilities for budget, expenses and/or achievement of revenue targets including the successful identification of expense reduction through cost control.
Mentors, develops and provides on-the-job training to his/her staff to strengthen their current performance and prepare for future advancement.
Required Skills
Excellent public speaking and public relations skills.
Ability to speak English clearly, distinctly and cordially with guests and employees
Ability to read and write English in order to understand and interpret written procedures.
Ability to speak additional languages such as Spanish, French, Italian or German, is an asset.
Very strong communication, problem solving, decision making, and interpersonal skills.
Superior customer service, teambuilding and conflict resolution skills.
Strong planning, coaching, organizing, staffing, controlling, and evaluating skills.
Intermediate computer software skills required.
Possess a good understanding of numbering flow "Debits/Credits", adjusting entries and corrections.
Must be physically able to participate in emergency life saving procedures and drills.
Required Experience
Minimum of two years experience supervising an excursion program, or equivalent, at a five star hotel
Knowledge of tours is required.
Ability to hit sales targets.
Sales background is beneficial.
Qualifications
Excellent public speaking and public relations skills.
Ability to speak English clearly, distinctly and cordially with guests and employees
Ability to read and write English in order to understand and interpret written procedures.
Ability to speak additional languages such as Spanish, French, Italian or German, is an asset.
Very strong communication, problem solving, decision making, and interpersonal skills.
Superior customer service, teambuilding and conflict resolution skills.
Strong planning, coaching, organizing, staffing, controlling, and evaluating skills.
Intermediate computer software skills required.
Possess a good understanding of numbering flow "Debits/Credits", adjusting entries and corrections.
Must be physically able to participate in emergency life saving procedures and drills.