As The Bank of You, North Shore Bank is about helping families thrive, businesses grow and communities flourish. And it’s our employees that make the difference. With offices located throughout eastern Wisconsin, we offer a work culture that has been recognized as a Top Workplace seven times by the Milwaukee Journal Sentinel.
As a mutual company, North Shore Bank isn’t publicly-owned, which means when we come to work every morning, our sole focus is on providing high-touch service to our customers and employees, and supporting our local communities. Are you looking for a company that places long-term growth ahead of short-term profits? Where you can put your customers first and think creatively to solve challenges? Where respect, integrity and being true to your word are valued and rewarded? This is the place!
CUSTOMER CARE REPRESENTATIVES provide varied problem resolution to the Customer Care and Call Center areas related to 24/7 banking programs. Responsibilities include set-up, maintenance, and reporting of new account enrollments and cancellations; and, researching and resolving customer account issues through liaising between customers, branches, and departments to ensure exceptional customer relations.
Researches and resolves escalated cases for lending, deposit, 24/7, and debit card areas.
Liaises between Client Connect Outreach and Bill Pay Customers.
Manages and updates account records (including address changes, new enrollments, and cancellations).
Monitors and communicates 24/7 updates to Call Center, Customer Care, and Electronic Banking departments.
Assists branches and collection department with lien releases, payoffs, account corrections, and Nautilus research.
Assists in other areas of the Call Center and Customer Care departments as needed.
EDUCATION AND/OR EXPERIENCE:
High school diploma or equivalent required. Requires at least two years of bank-related operational support experience and demonstrated effective customer service abilities. Must have demonstrated knowledge of financial concepts. PREVIOUS TELLER AND CONSUMER LOAN EXPERIENCE PREFERRED. Availability to work flexible hours, including some Saturdays.
Required Skills Required Experience