Benefits:

Free uniforms

Paid time off

Training & development

Bonus based on performance

Competitive salary

Employee discounts

Free food & snacks

Are you passionate about hospitality and creating exceptional guest experiences? We are looking for a motivated, organized, and customer-focused Front Desk Manager to lead our front office team and ensure every guest receives outstanding service from check-in to check-out.

Responsibilities

Lead, train, coach, and motivate the front desk team.

Ensure exceptional guest service and promptly resolve guest concerns.

Oversee daily front office operations, including check-ins, check-outs, and reservations.

Manage scheduling, payroll, and staffing levels.

Monitor guest satisfaction scores and implement improvements.

Ensure compliance with brand standards and hotel policies.

Handle cash, credit card transactions, and daily audit procedures.

Coordinate with Housekeeping, Maintenance, and Sales to ensure smooth hotel operations.

Assist with revenue optimization by maximizing room sales and upselling opportunities.

Maintain a professional, welcoming, and positive work environment.

Qualifications

Minimum 2 years of hotel front desk experience.

At least 1 year in a supervisory or management role preferred.

Experience with hotel PMS systems (SkyTouch, Opera, Choice Advantage, or similar).

Strong leadership, communication, and problem-solving skills.

Ability to multitask in a fast-paced environment.

Excellent customer service and conflict-resolution skills.

Flexible schedule, including evenings, weekends, and holidays.

What We Offer

Competitive pay

Paid time off

Health, dental, and vision benefits (if applicable)

Employee hotel discounts

Career growth opportunities

Supportive and team-oriented work environment