Benefits/Perks
Flexible Scheduling
Career Advancement Opportunities
Competitive Compensation
Job Summary We are seeking a positive, friendly Front Desk Agent to provide exceptional service to our hotel guests. The Front Desk Agent will assist guests with the check-in and check-out processes, issue room keys, and process payments. Responsibilities also include maintaining communication with housekeeping staff to coordinate room availability, answering guest inquiries, and completing paperwork promptly and accurately. The Front Desk Agent must possess excellent communication skills and the ability to stay positive even when faced with challenging situations. Your goal is to provide guests with an exceptional customer service experience.
Responsibilities
Greet, welcome, and check guests in and out efficiently while ensuring accuracy in all reservations and billing.
Respond promptly and professionally to guest inquiries, requests, and complaints—both in person and over the phone.
Maintain detailed knowledge of hotel services, amenities, and local attractions to assist guests effectively.
Manage room assignments, process payments, and ensure accurate recordkeeping in the property management system.
Coordinate group reservations and special events, ensuring room blocks and billing are handled correctly.
Monitor and maintain cleanliness and organization of the front desk and lobby area.
Order and maintain inventory of front desk and guest service supplies.
Count, track, and restock inventory for the snack shop and other guest convenience areas.
Work collaboratively with housekeeping, maintenance, and management teams to ensure guest satisfaction.
Follow all hotel policies and safety procedures, maintaining a professional and welcoming environment at all times.
Qualifications
Friendly and outgoing personality
Familiarity with hospitality industry standards
Proficient in English; knowledge of other languages is a plus
Computer literacy
Able to resolve issues with a customer-focused orientation
Able to lift 30 pounds