Benefits:

Bonus based on performance

Employee discounts

Health insurance

Vision insurance

✨ About Us:

At Snoqualmie Modern Dental Care, we’re reinventing the modern dental experience. Our technology-forward dental studio is rooted in first-in-class service. We believe every patient interaction matters—from the first phone call to the final smile.

We are currently seeking a Front Desk Administrator who will also serve as our Treatment Plan Coordinator — a confident, organized, and service-driven team member to become the face and voice of our practice.

🎯 Key Responsibilities:

Front Desk Administrative Duties

Greet patients warmly and create a welcoming, professional environment

Answer incoming calls, respond to voicemails, texts, emails promptly and professionally

Schedule, confirm, and manage patient appointments with efficiency

Maintain the front office and reception area clean, tidy, and organized at all times

Collect and verify patient information, ID, and insurance data

Accurately enter data and scan documents into our dental software system (OpenDental)

Monitor patient flow, alert team of schedule updates, and help optimize daily efficiency

Receive, open, and organize mail and packages

Treatment Plan Coordination

Review dentist-recommended treatment plans with patients and clearly explain options

Educate patients on procedures, timelines, financial estimates, and out-of-pocket costs

Present and collect financial agreements and consent forms

Help patients understand insurance benefits and limitations

Coordinate specialist referrals, follow-ups, and pre-authorizations

Follow up on pending treatments and re-care visits via text/email/phone

Financial and Insurance Coordination

Collect co-pays, deposits, and full payments at time of service

Process and manage daily payments, insurance claims, and EOBs

Assist in verifying insurance coverage and entering benefit breakdowns

Monitor outstanding balances and assist in light A/R follow-up calls or messaging

Administrative Excellence

Maintain office forms, patient documents, and daily logs

Support compliance with HIPAA, OSHA, and company protocols

Report software or system issues as needed

Collaborate closely with the doctor and clinical team to ensure seamless care delivery

✅ Requirements:

1+ years of dental front office experience preferred (OpenDental experience a plus)

Experience presenting treatment plans and financial options to patients

Strong understanding of dental insurance and basic billing concepts

Impeccable verbal and written communication skills

Professional appearance and exceptional customer service mindset

Tech-savvy, organized, and comfortable in a fast-paced, detail-oriented environment

Reliable, punctual, and self-motivated

Ability to maintain strict confidentiality and professionalism

💡 Bonus Skills (not required but a plus!):

Knowledge of medical-dental billing (e.g. restorative, implants)

Experience with digital workflow and paperless office systems

Experience with dental membership plans

💖 What We Offer:

Competitive compensation (DOE) with potential for growth and bonuses

Supportive, team-driven culture with strong leadership and mentorship

Modern, beautiful office with advanced technology and systems

Opportunities for continuing education and career advancement

The chance to make a meaningful impact in patients’ lives every day