Overall Responsibility: This job role is vital to the success of Shane’s Rib Shack. The front of the house employee ensures we have top-notch customer service and that our products are served with 100% satisfaction. It is the front of the house employee’s responsibility to provide customers with prompt service, quality food and products. At Shane’s Rib Shack, we want our customers to experience a friendly, upbeat, clean and comfortable atmosphere.

Key Areas of Responsibility:

· Acts with integrity, honesty & knowledge that promotes the culture, values & mission of Shane’s Rib Shack

· Ensure customers receive prompt, efficient, courteous customer service. Provides friendly, courteous, polite and ensures prompt resolution of service issues.

· Delivers legendary customer service by determining the customer’s needs & suggesting products to enhance service & meet or exceed sales goals.

· Performs regular ‘table touches to solicit feedback and communicate appropriate information.

· Becomes familiar with the Point-of-Sale system. Speed and accuracy need to be mastered quickly.

· Welcomes guests with enthusiasm and expresses appreciation as the guests leave.

· Answer the phone promptly and courteously. Takes over the phone orders and assists customers.

· Contributes to the store’s goals for increasing sales and improving profits.

· Clearing tables quickly to allow for a smoothie and quick turn during peak hours of lunch and dinner

· Sweeping the floors and patio and other related cleaning tasks (i.e. bathrooms)

· Maintains a calm demeanor during periods of high volume or unusual events to keep the store operating to standard and to set a positive example for the shift team.

· Contributes to a positive team environment by recognizing changes in partner morale & performance & communicating them to the store manager.

· Maintain a detailed knowledge of Shane’s Rib Shack’s products and menu.

· Matching the customer orders with the guest and delivering the meal to the customer by name

· Visiting customers, refilling drinks and ensuring the customer is fully satisfied.

· Returning all dirty good baskets to the dish washer

· Keeping the drink station stocked and clean.

· Help promote involvement in the local community involvement and assist in community events at the store.

· Maintains regular and consistent attendance and punctuality.

Qualifications

· Self-starter with ‘Whatever It Takes’ attitude and high sense of urgency

· Customer service oriented with exceptional communication skills.

· Ability to learn quickly.

· Demonstrates leadership and teamwork skills.

· 1-2 years experience working in a growing, entrepreneurial, restaurant environment.

· Work varied hours/days based on business needs.

· Ability to build relationships.