Front of House Manager – Tuk Tuk Boom (Madison)

Job Summary:

We are seeking an experienced and customer-focused Front of House Manager to oversee daily operations at our casual dining Thai & sushi restaurant. This role requires strong leadership, excellent communication, and a passion for hospitality. The ideal candidate will ensure smooth service, manage staff, and maintain a welcoming environment for guests.

Key Responsibilities:

1. Guest Experience & Service Excellence

   • Greet and interact with guests to ensure a positive dining experience.

   • Address customer concerns and resolve issues promptly.

   • Maintain high service standards and a warm, welcoming atmosphere.

2. Staff Management & Training

   • Recruit, train, and supervise front-of-house staff, including servers and hosts.

   • Schedule shifts and manage staffing levels to meet business needs.

   • Conduct regular team meetings to reinforce service expectations and restaurant policies.

3. Daily Operations & Efficiency

   • Oversee the dining room, ensuring tables are turned efficiently and reservations are managed effectively.

   • Collaborate with kitchen staff to ensure seamless service between front and back of house.

   • Monitor cleanliness, ambiance, and overall restaurant presentation.

4. Financial & Inventory Oversight

   • Assist in monitoring sales, labor costs, and expenses to ensure profitability.

   • Manage cash handling, POS system operations, and end-of-day reporting.

   • Oversee front-of-house inventory, including beverages and supplies.

5. Compliance & Safety

   • Ensure compliance with health, safety, and alcohol regulations.

   • Implement restaurant policies and maintain proper food handling procedures.

Qualifications:

•	2+ years of restaurant management experience, preferably in casual dining. 

•	Strong leadership and communication skills. 

•	Ability to work in a fast-paced environment while maintaining attention to detail. 

•	Proficiency in POS systems and scheduling software. 

Benefits:

•	Employee discounts and meal benefits. 

•	Growth opportunities within the company. 

If you’re passionate about hospitality and thrive in a dynamic environment, we’d love to have you on our team!