Benefits:

Paid time off

Employee discounts

Flexible schedule

The Ideal Candidate

We’re looking for a people person with a sales mindset. Someone who genuinely enjoys connecting with clients, knows how to make people feel welcome, and understands that an exceptional guest experience is what turns a first-time visitor into a loyal client.

You’re organized, proactive, resourceful, and comfortable taking ownership; you see what needs to be done and jump in. You can balance hospitality with business goals, keep yourself productive during slower moments, and stay focused on getting clients booked, cared for, and coming back.

At Heyday Phoenix, we’re setting the standard for what modern skincare and wellness can look like.

You’ll thrive in this role if you:

Love people and naturally build genuine connections with clients

Are confident, personable, and comfortable having sales conversations

Can turn a great interaction into a booking and a booking into a rebooking

Are motivated by goals and take pride in hitting both individual and studio targets

Are highly organized and able to juggle phones, emails, bookings, check-ins, check-outs, and daily priorities

Take initiative and can stay productive without constant direction

Are willing to do whatever is reasonably needed to take care of the client and keep the studio running smoothly

Communicate clearly and professionally in person, over the phone, and via text/email

Enjoy working as part of a team and actively contribute to a positive studio culture

Are coachable, adaptable, and excited to continuously improve

Are available to work weekends, opening shifts, and closing shifts

About the Role

As a Front of House / Sales Associate team member at Heyday, you are the first and last impression of our studio. You’ll create a warm, elevated, and highly personalized experience from the moment a client reaches out to the moment they leave while supporting the business behind the scenes to keep the studio organized, efficient, and thriving.

You are a key part of our sales and retention engine.

You’ll help new clients understand what we offer, confidently recommend the right services and enhancements, introduce memberships and packages, and make sure every client leaves with a clear next step for their skin.

Our goal isn't simply to get someone through the door, but to create an experience that makes them want to come back.

What You'll Do

Client Experience & Hospitality

Deliver exceptional, personalized hospitality at every touchpoint

Create genuine connections with clients and make them feel known, welcomed, and cared for

Manage check-in and check-out with confidence, warmth, and attention to detail

Answer phones, texts, emails, and client questions promptly and professionally

Anticipate client needs and proactively solve problems

Handle unexpected situations calmly and creatively while protecting the client experience

Sales & Client Retention

Convert inquiries and leads into booked appointments

Educate clients on treatments, enhancements, memberships, packages, and promotions

Confidently recommend products and services based on client needs

Support Skin Therapists in driving enhancement, membership, retail, and rebooking opportunities

Own the rebooking conversation and help clients identify their next appointment before they leave

Follow up with clients and leads to drive bookings, rebookings, and retention

Help turn first-time guests into long-term Heyday clients

Work toward individual and studio sales and performance goals

Studio Operations

Keep the front desk and guest-facing areas clean, organized, and inviting

Assist with inventory, product restocking, retail sales, returns, and general studio organization

Support Skin Therapists with smooth room turnover, check-in/check-out, and daily operations

Complete daily studio tasks and projects with minimal direction

Stay productive during slower periods and proactively identify ways to support the team

Help maintain operational standards and consistency across the studio

Team & Culture

Work collaboratively with Skin Therapists, FOH team members, and leadership

Communicate clearly and contribute to a positive, accountable team environment

Support team goals rather than focusing only on individual performance

Participate in training, coaching, studio meetings, events, promotions, and partnerships

Share ideas and look for opportunities to improve the client experience and studio operations

Help train and support new team members as you grow within the role

About Heyday

Heyday is redefining skincare by making expert-led facials and personalized skincare guidance accessible, approachable, and results-driven. We focus on education, customization, and consistency, helping every client understand their skin and feel confident in it.

At Heyday Phoenix, we’re committed to setting the standard for skincare, client experience, team culture, and professional growth.

We believe great skin isn’t a luxury or a quick fix; it’s a commitment.

Every day should be your Heyday.

Check us out on Instagram: https://www.instagram.com/heydayphoenix/?utm_source=ig_web_button_share_sheet

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to Heyday Skincare Corporate.