Front of House Shift Lead

Bad to the Bone

Front of House Shift Lead

San Juan Capistrano, CA
Full Time
Paid
  • Responsibilities

    Benefits:

    Competitive Hourly Pay

    401(k) matching

    Employee discounts

    Position Overview: We are seeking a proactive Floor Supervisor to manage daily operations at a well-known hi volume local restaurant during designated shifts at our establishment. This role is crucial for leading staff, ensuring operational efficiency, and delivering exceptional guest service.

    Key Responsibilities:

    • Operational Management: Oversee smooth operation during shifts, coordinating front and back of house seamlessly.

    • Staff Supervision: Direct staff activities, manage break compliance, handle staffing levels to ensure customer satisfaction.

    • Customer Service: Address customer service issues promptly, ensuring guest satisfaction and maintaining quality service standards.

    • Compliance and Safety: Enforce adherence to sanitation and safety regulations, conducting regular checks for compliance.

    • Financial Oversight: Manage cash operations and prepare reports on shift activities, highlighting any discrepancies.

    Qualifications:

    • Previous supervisory experience in the food and beverage industry, preferably in a fast-paced environment.

    • Demonstrated leadership abilities with strong team motivation and management skills.

    • Excellent customer service and communication skills, capable of resolving issues efficiently and maintaining high service standards.

    • Knowledge of health and safety practices and food service regulations.

    • Flexible availability, able to work nights, weekends, and holidays as needed.

    • Proficiency in cash handling and using Point of Sale (POS) systems.

    • Physical stamina for a full shift of standing, walking, and lifting moderate weights.

    • Effective problem-solving skills, able to make quick decisions and adapt to changing situations.

    • Positive attitude, capable of working well under pressure and with a diverse team.

    • Ability to lift 40+lbs and work in a fast paced environment including exposure to kitchen heat, smoke, varying noise levels