Customer Contact Sales Associate
Posted Internally - 7/5/2017 to 7/12/2017
Job Location: 1800 Solar Dr. Oxnard, CA 93030
Headcount: 25
Summary
Serves as a principal link between the company and its high value residential customers.
Receive numerous contacts each day and ensure customer satisfaction and revenue growth through the sales of advanced products and services. Customer transactions focus on new service orders, moves and changes, but also include disconnects, billing adjustments, inquiries, arrangements, and solving customer problems.
Duties include, but are not limited to, the following:
Basic Qualifications
Tests – Results obtained in standard tests for this position must meet minimum requirements established by the Company, in accordance with Company policy.
Experience – Prefer prior Customer Contact experience.
Abilities and Skills – Ability to perform several tasks simultaneously (talk, use reference materials, type, listen and anticipate customer's requirements and respond appropriately). Enjoy customer contact, sales and talking on the telephone for long periods of time. Requires patience and the ability to make decisions independently.
Education - College degree preferred, not required
Training
Participate in all available training (including formal classroom, on-the-job and coaching) and read available information to better serve the customer.
Frontier is an equal opportunity employer and supports workforce diversity M/F/D/V
Reasonable efforts will be made to accommodate disabled individuals