Senior Human Resources Manager

About Frontier Communications   Frontier Communications Corporation, now a Fortune 500 and S&P 500 company, is a leader in providing communications services to urban, suburban, and rural communities in 29 states. Frontier offers a variety of services to residential customers over its fiber-optic and copper networks, including video, high-speed internet, advanced voice, and Frontier Secure digital protection solutions. Frontier Business Edge offers communications solutions to small, medium, and enterprise businesses. Frontier's approximately 28,600 employees are based entirely in the United States. More information about Frontier is available at www.frontier.com.

The Senior Human Resources Manager works closely with the Vice President of HR and field staff to ensure that all HR needs of the organization are met, accomplish established goals and develop/implement programs which result in increased employee productivity and employee retention.  Specifically, this position is responsible for the administration of region human resources functions including, but not limited to, salary and benefits administration, training, employee relations and recordkeeping.

There are three key attributes to this role that will help define success in HR at Frontier Communications.

1. Business and Strategic Partnership. It is expected that all members of the HR team behave as leaders in the organization. A significant part of this leadership is to gain knowledge of our products, services and customers and use that knowledge to help define how employees contribute, and are rewarded for contributing, to the success of the organization. Additionally, HR leaders are expected to understand the financial aspects of operating the business and to be able to identify ways to improve efficiencies within and outside of the function. You will be expected to contribute to the operations of the organization.
2. Employee Advocate. Know the employees you work with and support. Knowledge of what motivates them to contribute and what drives their behaviors in the workplace is key to helping to create a workplace that fosters open communications, high productivity and the ability to put the customer first. You will be expected to work with other leaders to identify and provide employee development opportunities, organizational development advancements, develop communications plans and lead communications meetings, and put together problem resolution programs.
3. Change Champion. Change at Frontier is constant. In recent years Frontier has made acquisitions that have nearly doubled the size of the company. We have changed the way our technicians and call center employees interact with the customer to be more customer centric, and we have introduced organizational changes that have direct impacts on the customer experience. Knowledge and experience in leading disparate groups through change (both major and minor) is highly valued.

Responsibilities:
Coaching employees, supervisors and managers regarding workplace issues such as job performance, career planning and employee relations, ensuring that consistency is maintained and company policies are applied in a non-discriminatory manner. Managing the salary administration process including overseeing and tracking region Personnel Action Forms from beginning to end, recommending salary treatment for new hires and promotions and assisting in the annual merit review process. Assists employees during the annual Open Enrollment process and throughout the year to resolve on-going employee benefit issues. Responsible for the accuracy and completeness of records/employee files.  Works closely with HRIS to ensure accuracy of employee data. Develops training materials and conducts necessary employee training within the region, i.e., interviewing skills, diversity, harassment, STD/LD/FMLA/WC process, etc. Ability to work extended hours and weekends as needed; 10-15% travel required as situation may warrant.

Required Skills:
Excellent communication skills (both verbal & written) and demonstrated ability to influence others while developing positive relationships at all levels of the organization.    High level of energy and enthusiastic approach to job performance as well as implementation of Corporate and region goals/policies.  Ability to work independently and manage multiple priorities in fast-paced setting.   Customer focused.  Strong organizational skills.  Must be comfortable resolving conflicts and effective at problem solving.  Strong computer skills, including ability to work with Excel spreadsheets and Power Point.  Strong leadership skills and ability to mentor, develop and coach staff.  Knowledge of the telecommunications industry is helpful.

Required Experience:
10 + years in a progressively responsible HR management function which includes responsibility for all areas of HR, i.e., salary and benefits administration,  employee and labor relations, talent acquisition and development.   Background knowledge in EEO/AA, ADA, STD/LTD, WC, FMLA, OSHA, OFCCP, FLSA, unemployment  insurance, etc.

Education:
Bachelor’s degree; Human Resources or related field.    Professional as certified by SHRM or equivalent experience

Frontier is proud to be an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.  For more information please visit  https://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm