Job Description

Summary: The Customer Service Representatives (CSRs) at Frontier Logistics are essentially Account Managers, handling either one very large account or several small accounts. Ideal candidates for this position have strong interpersonal skills and the ability to create a positive experience for their customers in every encounter. CSRs are responsible for ensuring accurate and efficient data entry, providing timely and relevant information, and resolving any issues that may arise. In order to be successful in this role, one must have the ability to successfully prioritize projects, meet strict deadlines, and maintain customer satisfaction. Potential growth opportunities are available for outstanding performance.

General Duties and Responsibilities

• Gain a thorough understanding of customer needs
• Employ systems knowledge; possess self-motivation to learn what the system does and what it can do to help you and your customers
• Provide effective and timely verbal and written communication to customers
• Take ownership of customers by acting as a true customer advocate
• Solve problems with effective trouble shooting
• Process all requests within timelines set by customer or Frontier expectations
• Act as liaison between customer and operations
• Assure accurate data entry
• Manage customer inventory
• Answer all customer complaints in a timely manner
• Understand and maintain all customer systems
• Understand and maintain Frontier systems

Requirements

• Associate’s degree in Business Administration or related discipline from an accredited college or university
• At least 1 year of professional administrative experience in an office environment
• Strong organizational skills and system
• Proficient in Microsoft Office applications, including Outlook, Word, and Excel

Company Description

Frontier Logistics, LP, provides diverse and complete supply chain management services and solutions to a variety of customers in the plastics industry and beyond. We currently provide packaging, warehousing, intermodal container drayage, bulk transportation and freight forwarding. Frontier makes a strong commitment to its customers to exceed their expectations by using innovative technology and processes.