Sorry, this listing is no longer accepting applications. Don’t worry, we have more awesome opportunities and internships for you.

Customer Service Specialist

Fujikura America Inc.

Customer Service Specialist

Redwood City, CA +2 locations
Full Time
Paid
  • Responsibilities

    Job Description

    · Communicates with customers via phone, email, fax, letter or in person and receives orders for processing sales orders, purchase orders, invoices, order cancellation or change in product/delivery.

    · Manages HUBs. Enters PO based on forecast, invoicing per customer’s Pulls. Communicates with each Hub location for providing smooth operation.

    · Actively calls customers to maintain existing business and solicit sale of new or additional service.

    · Adjusts complaints concerning billing or service rendered, referring complaints of service failures to designated departments for investigation.

    · Updates spreadsheets for specified customers and related vendors.

    · Creates commercial invoices and sends to customer and/or forwarders. Follows up on product deliveries with forward up to product’s destination. Obtains POD if needed.

    · Supports sales manager and/or sales representative by providing requested information and assisting with problem solving.

    · Supports Accounting Department by providing requested and necessary information and assisting with problem solving.

    · Issue sales order acknowledgement to customers, based on factory delivery confirmation.

    · Regular run the backlog report to ensure that that committed delivery schedule is undertaken

    · Prepares required weekly and forecast reports on a timely manner.

    · Files documents as needed.

    · Handles RMAs and act as liaison between customer, FAI and factory.

    Company Description

    We are a stable and long history, 135 years in existence in Japan and 35 years in the US.

  • Locations
    Redwood City, CA • Fremont, CA • San Jose, CA