The Fulfillment Coordinator (Web and Retail) is a hands-on, detail-oriented role

responsible for the day-to-day execution of the grocery brand’s online order fulfillment

and customer experience. This individual will manage incoming orders from the

website and third-party delivery partners, ensure accurate and timely picking and

packing, and serve as a frontline point of contact for customer service needs.

This role is critical to delivering a seamless, warm, and reliable digital shopping

experience that reflects the brand values. The ideal candidate is organized,

efficient, personable, and comfortable operating in a fast-paced, service-driven

environment.

ONGOING RESPONSIBILITIES

Order Fulfillment Operations

-Pick and prepare e-commerce orders as they are received through our

website and third-party partners (DoorDash, UberEATS, etc.).

-Ensure accuracy, quality, and timeliness of all outgoing orders.

-Monitor incoming orders and manage workflow efficiently during peak volume periods.

Customer Service

-Serve as a primary point of contact for e-commerce customer inquiries and issues.

-Respond to customer needs with warmth, professionalism, and a solutions-oriented mindset.

-Proactively resolve order issues, delivery challenges, or product concerns as they arise.

Organization & Efficiency

-Maintain a highly organized work environment to support speed and accuracy.

-Follow established processes while identifying opportunities to improve efficiency and service quality.

-Communicate clearly with internal teams when issues or patterns arise.

EXPERIENCE

-Prior experience in e-commerce operations, retail operations, fulfillment, or customer service preferred.

-Experience working with online ordering platforms and/or third-party delivery services a plus.

-Comfortable in a fast-paced, hands-on role that requires standing, moving, and multitasking throughout the day.

ATTRIBUTES

-Highly organized and detail-oriented

-Efficient, reliable, and calm under pressure

-Strong customer-first mindset

-High degree of personability; warm and approachable communication style

-Able to read, speak, and write English clearly and professionally

BENEFITS

-Competitive hourly or salaried compensation based on experience

-Opportunities for professional development and advancement

-Flexible scheduling and a supportive, collaborative team environment

-Product discounts and access to special test batches