Benefits:
401(k)
401(k) matching
Competitive salary
Dental insurance
Free food & snacks
Health insurance
Opportunity for advancement
Paid time off
Training & development
Vision insurance
Wellness resources
About LegalEASE LegalEASE provides legal insurance benefits to employers and employees nationwide. For more than 50 years, we’ve set the industry standard for exceptional service and member support. Our team is committed to delivering high-quality, accurate, and timely service in a professional and people-centered environment.
We are seeking a highly organized, detail-oriented Enrollment & Fulfillment Specialist to join our Administration Department. This role is essential to ensuring that members receive accurate enrollments, timely fulfillment packets, and exceptional service—especially during high-volume periods.
Position Summary The Enrollment & Fulfillment Specialist is responsible for processing member enrollments, managing fulfillment and shipping of policy packets, and maintaining secure and accurate member data. This is a high-volume, detail-intensive role that includes administrative processing along with hands-on shipping, packing, and fulfillment responsibilities. The ideal candidate thrives in a fast-paced environment, is committed to accuracy, and maintains professionalism in all internal and external interactions.
Key Responsibilities
Process fulfillment packets, policy documents, and high-volume outbound shipments.
Complete enrollment updates including adds, drops, changes, and verifications.
Maintain accurate enrollment and fulfillment data using MS Excel or similar tools.
Verify member information and process refunds as required.
Manage incoming returned mail and ensure corrections are completed promptly.
Work with urgency and accuracy to meet internal processing and fulfillment goals.
Communicate clearly, professionally, and enthusiastically with internal/external stakeholders.
Build strong, long-term relationships with members, clients, and colleagues.
Respond to all phone messages and emails within 24 hours/same day.
Research enrollment or payment issues and provide timely resolution.
Identify improvements to enhance service levels and process efficiency.
Take ownership of tasks and ensure follow-through and completion.
Maintain a deep understanding of LegalEASE systems, workflows, and policies.
Provide backup support to Administration and other departments during outages or high-volume periods.
Perform other duties as assigned.
Qualifications Required
Meticulous attention to detail with strong accuracy in data processing
Ability to manage multiple priorities in a fast-paced environment
Strong analytical and problem-solving abilities
Excellent written and verbal communication skills
High level of professionalism and discretion
Proficiency in Microsoft Office Suite, especially Excel and Word
Preferred
Bachelor’s degree
Shipping, fulfillment, warehouse, or mailroom experience (packing, labeling, bulk mailing)
Experience working in a high-volume or production-like environment
Comfort with physically demanding tasks such as lifting, carrying, and prolonged standing
Prior experience in benefits, insurance, or administrative operations
Strong organizational ability with efficiency in handling repetitive tasks
Work Environment This role operates in a clerical office setting and regularly uses computers, phones, printers, scanners, and shipping equipment/materials.
Physical Demands
Regularly requires speaking, hearing, and extended periods of computer work
Frequently requires standing, walking, bending, reaching, and handling fulfillment materials
Must be able to lift, move, and carry boxes weighing up to 30–40 lbs on a regular basis
May require prolonged standing or packing during peak fulfillment seasons
Schedule & Hours
Full-time, non-exempt position (OT eligible)
Expected 40–50 hours per week
Work hours fall between 7:00 AM – 7:30 PM, 8 hour shift determined with the Director
Overtime—including some weekends—is expected during peak seasons, with advance notice
Includes company-paid holidays, personal days, sick days, and vacation days
Travel Requirements
Less than 10% travel may be required
Work Authorization & Security Clearance A criminal background investigation is conducted on all Legal Access Plans employees. All job requirements are subject to possible modification to reasonably accommodate individuals with disabilities. Some requirements may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves or others.
AAP/EEO Statement Legal Access Plans is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.