Job Description

POSITION: FILE RESOLUTION SERVICE TECHNICIAN  

DEPARTMENT: ACCOUNTING 

REPORTS TO: FILE RESOLUTION SERVICE SUPERVISOR 

LOCATION: SALINAS, CA 

SHIFT: 1ST

PAY: $19-$22/HR

GENERAL PURPOSE OF THE JOB 

THE FILE RESOLUTION SERVICE TECHNICIAN WILL BE RESPONSIBLE FOR RESOLVING CUSTOMER CLAIMS AND WORKING  CLOSELY WITH LOGISTICS AND SALES TEAMS TO OPTIMIZE ACCOUNT MANAGEMENT. 

KEY RESPONSIBILITIES 

• ENTER CLAIMS IN SYSTEM 
• FLAGGING TROUBLED ORDERS 
• RETRIEVE BACKUP FOR CHECKS BASED ON ASSIGNED CUSTOMER ACCOUNTS 
• PROCESS SHORT PAYS 
• MANAGE ASSIGNED ACCOUNTS CLAIMS, SHORT PAYS, PRICE ADJUSTMENTS, UNAPPLIED. • PULL CHECKS AS NEEDED 
• GET BOL’S AND POD’S  
• COMMUNICATE WITH ACCOUNTS PAYABLE DEPARTMENT OF CUSTOMERS TO GET BACK UP ON SHORT  PAYMENTS 
• COMMUNICATE WITH SALES TO CLOSE TROUBLED CLAIMS  
• COMMUNICATE WITH COOLER TO OBTAIN NECESSARY DOCUMENTATION FOR CLAIMS SUCH AS TEMPERATURE  RECORDINGS, VIDEO FOOTAGE, ETC.  
• BILLING FOR ASSIGNED ACCOUNTS DAILY 
• PLACE PRODUCT AND/ OR ORDERS ON HOLD AS NECESSARY 
•  ENSURE ALL CLAIM BACK UP DOCUMENTATION IS SAVED 
• COMMUNICATE WITH ACCOUNTS PAYABLE DEPARTMENT TO ENSURE PAYMENTS ARE UP TO DATE • RECONCILE FINANCIAL DISCREPANCIES BY COLLECTING AND ANALYZING ACCOUNT INFORMATION • MONITOR OPEN AND PENDING CLAIMS FOR ASSIGNED ACCOUNTS 
• COMMUNICATE WITH CUSTOMERS, SALES, LOGISTICS AND COOLERS 
•  ADDITIONAL DUTIES MAY BE ASSIGNED

EDUCATION AND/OR EXPERIENCE 

•  EXPERIENCE IN PRODUCE INDUSTRY PREFERRED 
• KNOWLEDGE OF GENERAL ACCOUNTING PRINCIPLES PREFERRED  
• EQUIVALENT COMBINATION OF EDUCATION AND EXPERIENCE PREFERRED 
•  PROFICIENT IN MICROSOFT WORD AND EXCEL  
• KNOWLEDGE OF FAMOUS SOFTWARE PREFERRED 
• ABILITY TO PERFORM COMPUTATIONS SUCH AS ADDITION, SUBTRACTION, MULTIPLICATION, AND DIVISION  CORRECTLY; SOLVE PRACTICAL PROBLEMS BY CHOOSING APPROPRIATELY FROM A VARIETY OF MATHEMATICAL  TECHNIQUES SUCH AS FORMULAS AND PERCENTAGES.

Company Description

Full Steam Staffing is a fast growing Staffing and Human Resources Solutions provider with a presence throughout the West Coast, the North East and the Mid-West down to Texas. Full Steam is the driving force and parent company to six subsidiary brands that focus on recruiting, attracting and hiring top talent for an impressive array of Nationally recognized companies throughout the US. Our mission is to provide our associates and clientele with the highest level customer service experience possible. Our philosophy and dedication to excellence has allowed us to build and retain long-lasting business partnerships. Visit us on line or call to learn more about becoming an Associate or Client partner today!