Job Description
The Customer Service Representative role has core functional areas based on job assignment. This role may rotate from different core areas such as Shipping and Receiving or Customer Service based on business needs.
Your primary goals and responsibilities include:
- Provide exceptional customer service in professional and timely manner
- Respond to customer inquiries and assist employees in resolving customer requests or concerns
- Cross train on different accounts and job functions in order to have the flexibility to support overall department
- Prepare and fill out various paperwork/reports
If assigned to Customer Service:
- Verify orders for completeness to ensure all orders have current lot numbers, correct size and labels as well as enough product available in their inventory
- Prepare paperwork for transfer of product from one customer to another
- Ensure all orders are out for picking each day
o Input and verify orders
o Prepare and update orders for shipment and print Picking Ticket and Bills of Lading
o Schedule and re-schedule appointments as needed
If assigned to Shipping & Receiving:
- Check in and out all truck drivers
- Maintain an updated schedule, schedule appointments for shipping and receiving of product - making sure to get all information needed to load or unload, and re-scheduling appointments
- Verify all counts on picking ticket, bill of lading and blind receive
- Create, update, post and charge the appropriate storage and handling charges to receiving manifest
- Post all delivery manifest
- Printing lot labels for each order
- Creating copies of paperwork for various departments for inbound/outbound orders
- Preparation and charging of miscellaneous billing
- Other duties as assigned
MINIMUM QUALIFICATIONS
- High school diploma or equivalent
- 1 year of clerical experience
- Strong customer service skills and ability to communicate clearly and concisely
- Intermediate computer skills to use the Warehouse Management System and Microsoft Office Products
- Good arithmetic and reading skills
- Ability to be flexible and change tasks quickly and efficiently
- Ability to follow written and verbal instructions
PREFERRED QUALIFICATIONS
- Bilingual English/Spanish
- Experience working in a warehouse environment
For information..
Call: 831 800-7900
Company Description
Full Steam Staffing is a fast growing Staffing and Human Resources Solutions provider with a presence throughout the West Coast, the North East and the Mid-West down to Texas.
Full Steam is the driving force and parent company to six subsidiary brands that focus on recruiting, attracting and hiring top talent for an impressive array of Nationally recognized companies throughout the US.
Our mission is to provide our associates and clientele with the highest level customer service experience possible. Our philosophy and dedication to excellence has allowed us to build and retain long-lasting business partnerships.
Visit us on line or call to learn more about becoming an Associate or Client partner today!