Job Description

DUTIES AND RESPONSIBILITIES

As the Customer Service Lead, you will be responsible for the smooth and successful operation of the customer service and shipping/receiving team. This is a key role in ensuring that our customer needs are met on time and with all the necessary documentation.

Must have a background in agriculture, manufacturing, or warehouse/distribution center. (Resumes will not be considered if no experience in a related field)

Your primary goals and responsibilities include:

• Lead and mentor team members, including training and updating the team on protocols
• Respond to customer inquiries and assist employees in resolving customer requests in a timely manner
• Ensure completion of scheduled appointments and that correlating paperwork/orders are complete with all necessary information meeting release deadlines
• Reconciles and approves invoicing and billing
• Maintain a current inventory of accounts and keep customers informed of changes or needs
• Prepare paperwork for transfer of product from one customer to another, obtaining the necessary information to release it, and bill appropriate charges
• Gather data and prepare reports used by customers and management
• Monitors warehouse shortages, overages, and damages and corrects the issue
• Provides support in all areas of the team and can successfully perform their tasks such as checking in/out truck drivers, schedule appointments, bill of lading, blind receivers, deliver manifests, lot labels, etc.
• Other duties as assigned

MINIMUM QUALIFICATIONS

• High school diploma or equivalent
• 1 year of experience as a lead on a customer service team for a food processor or distribution center
• Advanced knowledge and skills in customer service
• High level of initiative and follow up to provide excellent customer service
• Strong communication skills, both written and verbal
• Ability to work in a face paced environment with multiple shifting priorities while effectively organizing and delegating the work
• Excellent attention to detail
• Computer skills: Microsoft Office Software including Outlook, Word, and Excel. Experience with Warehouse Management Systems.

PREFERRED QUALIFICATIONS

• Bilingual English/Spanish

For information..

Call: 831 800-7900

Company Description

Full Steam Staffing is a fast growing Staffing and Human Resources Solutions provider with a presence throughout the West Coast, the North East and the Mid-West down to Texas. Full Steam is the driving force and parent company to six subsidiary brands that focus on recruiting, attracting and hiring top talent for an impressive array of Nationally recognized companies throughout the US. Our mission is to provide our associates and clientele with the highest level customer service experience possible. Our philosophy and dedication to excellence has allowed us to build and retain long-lasting business partnerships. Visit us on line or call to learn more about becoming an Associate or Client partner today!