Job Description

The company currently seeking a Customer Service Representative to join our Rialto, CA Team. As our Customer Service Representative you are responsible for developing and maintaining long-term relationships with our customers. You will also act as the liaison between your clients and cross-functional internal teams to ensure the timely and successful delivery of products and services.

Responsibilities

• Manage full life-cycle of a customer account
• Answer customer inquiries received via phone and email and pro-actively handle outbound communications and follow ups
• Serve as Subject Matter expert in all matters related to customer products
• Prioritize all new service business prospects, develop and implement conversion sales plan.
• Assist in the resolution of customer service problems or disputes that might arise from your customer base.
• Keep customer database current and complete at all times
• Work on special projects for customer
• Create Miscellaneous Orders / Corrective Actions
• Accountable for all aspects of order management
• Accountable for all aspects of after sales support
• Maintain customer schedules, as required

Qualifications 

• 2 + years’ experience preferred

• Experience in 3PL or Warehouse/Distribution preferred

• Understanding of distribution and supply chains

• Strong business acumen, problem solving and analytical skills

• Project management skills

• Strong software, IT and general technology acumen.

• Exceptional verbal and written communication skills

• Strong initiative and influence skills

Company Description

Full Steam Staffing is a fast growing Staffing and Human Resources Solutions provider with a presence throughout the West Coast, the North East and the Mid-West down to Texas. Full Steam is the driving force and parent company to six subsidiary brands that focus on recruiting, attracting and hiring top talent for an impressive array of Nationally recognized companies throughout the US. Our mission is to provide our associates and clientele with the highest level customer service experience possible. Our philosophy and dedication to excellence has allowed us to build and retain long-lasting business partnerships. Visit us on line or call to learn more about becoming an Associate or Client partner today!