Job Description
Job Purpose:
To provide managerial and operational support for all of the IT and telephonic needs of the warehouse.
Essential Duties and Responsibilities:
Position will report directly to System Support Group General Manager, National System Support Analyst General Manager, and Warehouse Managers. Support as a Team Leader to Regional Coast System Support Teams, supporting and directing them in efforts to support warehouse and transportation operations, and systems used to support all company operations. Will receive direction and guidance from corporate IT, Networks, Desktop, and Security for IT standards, policies, and procedures as it relates to topics listed below. Travel is a requirement in this position, based on needs and necessities.
Networking
Assists in the planning and implementation of additions, deletions and major modifications to the supporting local IT infrastructure.
Implements network security at the local level as established by corporate Security Director.
Oversees the administration and maintenance of the site’s IT infrastructure, and directs IT support personnel when necessary.
Oversees the administration of the company’s LAN.
Telephony
Manages and develops upgrades to the company’s telephone system at the local level.
Oversees all telephone changes, including routing for seating assignments.
Training & Lab Maintenance
Internal Systems
Oversees troubleshooting, systems backups, archiving, and disaster recovery and provides expert support when necessary.
Works with project teams to help implement Internal Systems.
Help Desk Administration
Oversees all help desk activities at the local level.
Responds to escalated help desk issues.
Oversees the administration and maintenance of our tracking software.
Interacts with internal clients on all levels to help resolve IT-related issues and provides answers in a timely manner.
Asset Management
Builds and maintains vendor relationships and manages the local purchase of hardware and software products.
Manages the purchasing of all software, hardware and other IT supplies at the local level.
Ensures that company assets are maintained responsibly.
Designs, and prepares daily and monthly reports as needed by corporate and the General Manager
Overall responsibility for the management of good sanitation and safety practices throughout the warehouse technology areas.
Minimum Requirements:
Excellent communication skills and the ability to be a self-initiator who can implement and manage all warehouse distribution programs as directed by corporate, the Human Resource Manager, and the General Manager.
Extremely high level of Computer Networking, WMS, and TMS system literacy with knowledge and certifications in LAN if needed.
Logistics knowledge, EDI knowledge, troubleshooting knowledge required to provide expedited support.
Management skills for high level three support.
College level training with a minimum of 4 to 5 years experience in the areas of systems management.
For information..
Call: 909 321-4243
Company Description
Full Steam Staffing is a fast growing Staffing and Human Resources Solutions provider with a presence throughout the West Coast, the North East and the Mid-West down to Texas. Full Steam is the driving force and parent company to six subsidiary brands that focus on recruiting, attracting and hiring top talent for an impressive array of Nationally recognized companies throughout the US. Our mission is to provide our associates and clientele with the highest level customer service experience possible. Our philosophy and dedication to excellence has allowed us to build and retain long-lasting business partnerships. Visit us on line or call to learn more about becoming an Associate or Client partner today!