Job Description

Join Our Team as a Full Time Banquet Houseperson at Fairmont Olympic Hotel! The Banquet Houseman position entails physically setting up a function room based upon the Banquet Event Order. The position involves reading a BEO and determining which equipment is needed, understanding the design of the room, determining linen requirements and paper supplies necessary to completer the banquet event. The activities would include lifting up to 75 lbs. vacuuming carpets, polishing glass and mirror tops, delivering boxes of materials for clients, etc. This is a front of house, guest service position requiring above average communication skills to speak properly to guests and employees.

What is in it for you:

• $23.65 per hour + tips
• Employee travel program offering discounted rates in Fairmont’s and Accor worldwide
• Parking/Commuting Discounts
• Paid meal breaks with complimentary meals served in our Staff Dining room
• Learning programs through our Academies
• Medical, dental, vison insurance available for all full-time colleagues and their families. Additional supplemental insurance available. Free base employee only medical insurance
• 401K Retirement plans with a 4% match for all colleagues
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities
• Fun, elegant atmosphere with amazing colleagues!

Key Responsibilities:

• To be an ambassador of the hotel, in and outside the work place
• Responsible for maintaining a high energy, positive, professional appearance
• To provide a personal service to all the guests, fully aware and following the hotel standards and procedure
• To relay accurate directions to guests/visitors on inquiries regarding washrooms, meeting rooms and or meal rooms
• To assist staff member to insure they maximize their service standards
• To call the supervisor or manager for advice in serious cases or if an approval is required
• To be fully aware of and to report all guests’ complaints and comments
• To strictly respect the key handling procedures
• To respect schedules, terms and deadlines as agreed with the Management
• To share daily activity with the supervisor, including internal and external guest opportunities
• Adhere to Fairmont Olympic Hotel service standards
• To be entirely flexible and adapt to last minute request through the hotel or guests
• To carry out any other reasonable duties as assigned by Management
• Perform opening and/or closing duties, as per the position requires

Qualifications

• Customer services experience preferred
• Ability to work independently and prioritize responsibilities and handle a multitude of tasks, colleagues and guest requests
• A true desire to understand and anticipate the needs of others in a fast-paced environment
• Passion for guest service, strong guest service orientation and training skills required
• Excellent communication and customer service skills.
• Ability to work flexible schedule to include nights, weekends and holidays
• Banquet or Event experience preferred
• Visa Requirements ; Must be legally eligible to work in the United States.

Physical Aspects of Position include but are not limited to the following:

• Constant standing and walking throughout shift
• Frequent lifting and carrying up to 75 lbs
• Constant kneeling, pushing, pulling, lifting
• Frequent ascending or descending ladders, stairs and ramps

Additional Information

All your information will be kept confidential according to EEO guidelines.

Our commitment to Diversity & Inclusion:

We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent.

We are an equal opportunity employer. All offers contingent on background check and E-Verify.

Do what you love, care for the world, dare to challenge the status quo! **\ #BELIMITLESS **