Full-Time Front Desk Receptionist

This is a 100% on‑site role

New Salem Surgery Center is a state-of-the-art multispecialty surgery center dedicated to providing the highest quality surgical care in a comfortable and efficient environment. Our team of highly skilled surgeons and medical professionals is committed to delivering exceptional patient care and ensuring positive outcomes.

Position Summary

The Front Desk Clerk serves as the first point of contact for patients and visitors, playing a critical role in delivering a positive patient experience. This position is responsible for greeting patients, managing check-in and check-out processes, handling scheduling, and supporting daily front desk operations in a fast-paced clinical environment.

Due to the hands‑on nature of patient care, this role is 100% on site. This position requires the ability to reliably report to work at 5:45 AM.

Key Responsibilities

• Greet patients and visitors in a courteous, professional, and compassionate manner
• Register patients and verify demographic, insurance, and billing information
• Schedule, reschedule, and confirm appointments
• Collect co-pays and process payments as required
• Answer incoming phone calls and respond to patient inquiries accurately and efficiently
• Maintain patient records in accordance with HIPAA and company policies
• Coordinate with clinical staff to ensure smooth patient flow
• Monitor waiting areas and keep front desk areas organized and professional
• Assist with administrative tasks and other duties as assigned

Qualifications & Requirements

• High school diploma or equivalent required
• Must be able to report to work at 5:45 AM
• Previous experience in a medical front desk or healthcare setting preferred
• Strong customer service and communication skills
• Ability to multitask and work efficiently in a fast-paced environment
• Basic computer skills and familiarity with electronic medical records (EMR) systems preferred
• Professional appearance and demeanor
• Strong attention to detail and organizational skills
• Demonstrated longevity and stability in prior roles

What We Offer

As an organization, one way we care for our communities and each other is by providing a comprehensive benefits package that includes:

• Medical, dental, vision, and prescription coverage
• Life and AD&D coverage
• Availability of short- and long-term disability
• Flexible financial benefits including FSAs and HSAs
• 401(k) and access to retirement planning
• Paid holidays and vacation

Who We Are

At USPI, we create relationships that create better care. We partner with physicians and healthcare systems to provide first-class ambulatory solutions throughout the United States. We are committed to providing surgical services in the most efficient and clinically excellent manner.

USPI is committed to, and proud of our inclusive culture. An inclusive culture, in our view, is respectful of differences and nurtures and supports the contributions of each individual, while also embracing and leveraging diversity. A diverse workforce, combined with an inclusive culture, makes USPI stronger and better able to meet the needs of our diverse patient and physician population.

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