Full-Time Sales Support / Customer Support Associate

Location: Astoria, NY 11106 Employment Type: Full-Time Pay: $18.00–$20.00 per hour (DOE) Hiring Timeline: Immediate Opening (ASAP)

About the Position

A well-established international company specializing in premium water and wellness products is seeking a friendly and customer-focused Sales Support / Customer Support Associate to join its New York branch.

In this on-site role, you will assist customers with product inquiries, provide information about products and services, conduct product demonstrations, and support daily sales and branch operations. Training will be provided, making this an excellent opportunity for someone seeking stable, long-term employment with a growing company.

Key Responsibilities

Welcome customers and provide exceptional customer service

Answer questions about products and services

Assist customers throughout the purchasing process

Support on-site sales activities

Conduct product demonstrations and explain product features and benefits

Build strong relationships with customers to encourage repeat business

Maintain an organized, clean, and visually appealing showroom

Process sales transactions using the POS (Point-of-Sale) system

Maintain accurate sales records and customer information

Prepare basic sales reports as needed

Collaborate with team members to support daily branch operations

Perform additional administrative and customer support duties as assigned

Qualifications

Required Qualifications

Friendly, outgoing, and customer-oriented personality

Strong communication and interpersonal skills

Professional attitude with excellent customer service skills

Basic computer skills

Ability to stand for extended periods

Ability to lift up to approximately 30 lbs.

Must be available to work on Saturdays

Must be interested in long-term employment

Preferred Qualifications

Bilingual or trilingual candidates (English plus another language) are highly preferred. Languages such as Japanese, Chinese, Korean, Vietnamese, Tagalog, and Spanish are especially welcomed.

Previous retail sales, showroom, customer service, or sales support experience

Experience using POS (Point-of-Sale) systems

Experience working in a multicultural environment

Interest in health, wellness, or consumer products

Work Schedule

This is a full-time position (5 days per week).

Applicants must be available to work on Saturdays.

The weekly work schedule will be discussed during the interview process.

Compensation

$18.00–$20.00 per hour (DOE)

Benefits

Eligible employees may receive:

Medical, Dental & Vision Insurance

Flexible Spending Account (FSA)

Group Life & AD&D Insurance

Voluntary Life & AD&D Insurance

Long-Term Disability Coverage

Pet Discount Plan

10 Paid Holidays per Year

Paid Vacation

401(k) Plan (Traditional & Roth Options)

Why Join Us?

Immediate hiring opportunity

Stable, full-time position

Comprehensive benefits package

Supportive and friendly team environment

Paid training provided

Long-term career opportunity with a growing international company