Benefits:

401(k) matching

Dental insurance

Employee discounts

Health insurance

Paid time off

Vision insurance

Wellness resources

Client Services Representative

We’re looking for a compassionate, detail-oriented Client Services Representative to support our clinic and shelter operations. In this role, you’ll be the first point of contact for our clients—helping create a positive, informative, and supportive experience for both people and their pets.

What You’ll Do

Administrative Support & Client Communication

Answer calls, emails, and messages with professionalism and care

Schedule wellness visits, spay/neuter appointments, and adoption meetings

Provide accurate information and guide clients to the right resources

Maintain accurate records across multiple systems

Support reporting and documentation tasks

Deliver a welcoming, high-quality front desk experience

Process payments and complete daily cash reconciliation

Communicate policies, procedures, and required protocols clearly

Client Education & Advocacy

Explain basic veterinary topics such as vaccines, preventative care, and medications

Accurately relay instructions from veterinary staff

Collect medical and behavioral histories from pet owners

Support and promote our mission of pet retention, spay/neuter, and wellness care

Clinic Support

Assist with patient intake and check-in processes

Learn and use clinic software systems

Provide preventative care products (flea/tick, heartworm) as appropriate

Communicate patient updates or concerns to veterinary teams

Review discharge instructions and answer client questions

Patient Care (Client-Facing)

Gather detailed intake information for each visit

Review aftercare and post-operative instructions with clients

Communicate potential risks or follow-up needs as directed

Coordinate with care teams on services, updates, and billing

Animal Handling (Minimal)

Recognize basic animal behavior and body language

Handle animals safely within your comfort level

Ask for assistance when needed

Environment Care

Keep reception and lobby areas clean, organized, and welcoming

Restock supplies and maintain a professional front desk environment

What You Bring

High school diploma (or equivalent) and valid driver’s license

Previous administrative or customer service experience

Strong communication and multitasking skills

Comfort working with computers (Microsoft Office, email, and new systems)

Ability to follow and clearly explain instructions

Positive, empathetic, and team-oriented approach