Benefits:

Health insurance

Paid time off

401(k) matching

About the Role:

Metro Restoration Services Inc is looking for a motivated and detail-oriented Full-time Office Dispatcher/Billing Specialist to join our growing team in Louisville, KY. This dual-role position is perfect for someone who thrives in a fast-paced environment, loves staying organized, and takes pride in keeping operations running smoothly. If you're a strong communicator with a knack for numbers, we want to hear from you!

Responsibilities:

Coordinate and dispatch field technicians to job sites efficiently and in a timely manner

Monitor and manage daily scheduling to ensure optimal crew utilization and customer satisfaction

Prepare, process, and track invoices and billing statements for restoration jobs

Communicate with customers, insurance adjusters, and field staff regarding job status and updates

Maintain accurate records of work orders, job files, and billing documentation

Follow up on outstanding invoices and assist with accounts receivable collections

Answer inbound calls and serve as a point of contact for customer inquiries and service requests

Requirements:

Prior experience in dispatching, billing, or office administration — restoration or construction industry a plus

Strong proficiency in billing software, QuickBooks Online, and/or job management platforms

Excellent organizational skills with the ability to multitask and prioritize in a busy office setting

Clear and professional communication skills, both written and verbal

Familiarity with insurance billing or restoration industry workflows is highly preferred

High school diploma or equivalent required; associate's degree or higher a bonus

Reliable, detail-oriented, and a team player with a positive attitude

About Us:

Metro Restoration Services Inc has been a trusted name in the Louisville, KY community, delivering top-quality restoration services to homeowners and businesses when they need it most. Our customers rely on us for fast, professional, and compassionate service during some of their most stressful moments. Our team is our greatest asset, and we're committed to fostering a supportive, team-first workplace where hard work is recognized and rewarded.