Job Description

The Role: 

Site Reliability Engineers (SREs) at FullContact are focussed on the uptime, reliability and observability of all of the critical software systems used throughout the company. The SRE team works embedded with the various FullContact engineering teams, attending their planning, standups and contributing to day to day work. As an SRE you will help advance our services towards more automated and self healing systems that are easy to maintain. This requires working together with all of engineering to help define and implement metrics and alerting that increase the robustness, scalability, performance and cost efficiency of the underlying systems. In addition to metrics and stability SREs are also relied on as a source of knowledge and expertise for our underlying infrastructure, security, and CI/CD stack. 

As an SRE on the FullContact team, one of the first projects will be to help drive our implementation of Spark on Kubernetes (EMR + EKS) and working with the teams to migrate jobs with an eye towards performance and cost.

Our engineering environment uses a vast variety of technologies and frameworks; a successful SRE doesn’t need to be an expert in all or most of them but does need to be open and eager to learn, contribute, and build great things that help move the team forward. Technologies used at FullContact include:

• Java / Scala / Clojure / Python / Golang
• AWS (EC2, S3, RDS, EKS, IAM, Lambda, …)
• Kubernetes + Docker
• Prometheus / Graphite / Grafana 
• Github / Gitlab / Jenkins / Ansible / Terraform
• MySQL / Postgres / Cassandra / Scylla / HBase
• Kafka / SQS 
• Spark / EMR / Athena / Druid

Responsibilities:

• Define and monitor SLOs and SLAs across multiple engineering systems
• Work as an SRE embedded on various engineering teams, participating in activities such as planning/standup, feature development, monitoring, and performance improvements
• Participate in rotating on call schedule to support team systems and underlying infrastructure
• Spend 15-20% of time supporting and building common core infrastructure including Gitlab, Kubernetes, Terraform, etc
• Stay current on the latest technologies used across the organization
• Automate monitoring and alerting so you and the team can sleep soundly at night knowing the systems are humming along and meeting their SLAs happily without you
• Work with the entire engineering org to solve difficult problems

Requirements:

• Proficient in at least one key programming language (Java, Scala, Clojure, GoLang, Python)
• Understanding of JVM internals and tuning (JVM options including heap, garbage collection, etc)
• Experience in creating and managing infrastructure as code
• Understanding of and opinions about CI/CD toolchains
• Familiarly with large clouds providers (AWS, GCP, etc)
• Familiarly with container deployment and development lifecycles
• Security is an instinctive part of your job

Your traits:

• You consider yourself a software engineer, with a strong understanding of operations.
• You are comfortable engineering custom solutions to operational problems.
• You advocate for observability and monitoring via SLAs and SLO’s
• You take great pride in your craftsmanship.
• You never stop improving.
• You know the fundamentals of operating large scale web applications and supporting systems.
• You prefer a collaborative engineering environment.
• You can work in both a small startup and large enterprise (in terms of atmosphere and culture)
• You are comfortable with scaling early stage companies.

Be Sure to Check out our Engineering Blog!

Compensation and Benefits:

• Salary Range: $105,000 to $125,000 base salary plus company based bonus plan and equity
• Benefits: 100% paid dental, medical, and vision for employees and family coverage; unlimited PTO, 11 company holidays; 401K (match); paid parental leave; EAP

About FullContact:

FullContact is the premier provider of SaaS-based identity resolution that empowers brands to improve their customer experience and authentically engage with consumers. Using a consumer-first approach with our product offerings, we aim to make relationships better and that starts with our employees. We offer excellent benefits for our teammates, including full medical and dental coverage, unlimited vacation time and a generous stock option plan.  You’ll join an innovative, enthusiastic team whose hard work helped us achieve recognition from the API awards, MarTech Breakthrough awards, and inclusion on the Inc. 5000 list for fastest growing companies.

All offers of employment at FullContact are contingent upon clear results of a thorough background check. FullContact is an Equal Opportunity Employer. FullContact does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law.

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