Fundraising Operations Manager

Brooklyn, NY

$120,000–$150,000 base + performance bonuses

Position Overview

A growing nonprofit fundraising organization is seeking a highly organized and execution-focused Fundraising Operations Manager to oversee the day-to-day operations of its calling department.

This role is responsible for managing campaign execution, client communication, team support, recruiting, onboarding, and operational processes. The ideal candidate is a proactive problem-solver who takes ownership, follows through, and keeps operations running smoothly with minimal oversight.

Key Responsibilities

Campaign & Client Management

• Serve as the primary point of contact for clients before, during, and after campaigns.
• Ensure campaigns are set up properly and executed successfully.
• Coordinate logistics, monitor progress, and resolve operational issues.

Operations & Team Support

• Oversee daily operations of the calling department.
• Ensure team members have the tools, systems, and resources needed to succeed.
• Identify process improvements and implement operational efficiencies.

HR, Recruiting & Onboarding

• Coordinate hiring efforts, including candidate screening and interview scheduling.
• Manage onboarding and system setup for new hires.
• Support payroll, commission tracking, and other HR-related administrative functions.

Systems & Process Management

• Ensure calling technology and operational systems are functioning effectively.
• Troubleshoot issues and optimize workflows.
• Maintain organized processes that support a well-run department.

Executive Support

• Act as the operational right hand to leadership for all calling department matters.
• Take ownership of projects and drive execution from start to finish.
• Ensure day-to-day operations are handled efficiently and proactively.

Ideal Candidate

• 3+ years of operations, project management, or department management experience.
• Strong organizational, communication, and follow-through skills.
• Highly accountable, resourceful, and execution-oriented.
• Comfortable managing multiple priorities in a fast-paced environment.
• Experience with recruiting, onboarding, HR administration, or team operations preferred.
• Experience in fundraising, nonprofit organizations, call centers, or customer-facing operations is a plus.

Why Join Us

• Competitive compensation and performance-based bonuses.
• Significant ownership and influence within a growing organization.
• Opportunity to play a key role in a mission-driven team making a measurable impact every day.

Email resumes to: yanky@maiplacement.com