Summary

The Funeral Administrative Assistant greets and assists guests and personnel while providing administrative support to funeral directors. This role is critical in ensuring a high level of customer satisfaction and maintaining smooth daily operations at the funeral home.

Key Responsibilities

• Answer incoming calls professionally and compassionately
• Greet guests in a professional and caring manner
• Clearly communicate verbal and written messages; transfer calls efficiently
• Take accurate First Call information
• Scan all files into the company database
• Maintain knowledge of all memorialization programs
• Enter online obituaries and create video tributes and memorial products as directed
• Assist funeral directors and guest relations with room setup for visitations
• Assist with urn receiving (following proper training)
• Manage inventory and ensure supplies are stocked throughout the day
• Support funeral directors with administrative tasks such as ordering and scheduling
• Work cooperatively with co-workers and communicate work-related issues effectively
• Follow assigned schedule and adhere to all state, federal, and internal policies
• Attend training sessions as requested

Education and Experience:

• High school diploma or equivalent required
• Prior experience working with the public preferred

Skills:

• Excellent verbal and written communication
• Basic math skills, including ability to calculate percentages and proportions
• Strong reasoning and problem-solving ability in standardized situations
• Ability to read and interpret documents such as safety rules, contracts, and manuals
• Proficient in Microsoft Office and able to learn industry-specific software

Physical Demands:

• Regularly required to sit, use hands, reach, talk, and hear
• Occasionally required to stand, walk, and lift/move up to 35 pounds
• Close vision is necessary for document handling and computer work

Work Environment:

• Typically moderate noise levels
• Reasonable accommodations may be made for individuals with disabilities

Benefits:

• 401(k) matching
• Dental insurance
• Disability insurance
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Tuition reimbursement
• Vision insurance
• Bonuses based on group performance