Summary: The Funeral Administrator greets and assists guests and personnel while providing administrative support to funeral directors. This role is essential for ensuring a high level of customer satisfaction and maintaining smooth daily operations at the funeral home.

Key Responsibilities:

• Answer incoming calls professionally and compassionately.
• Greet guests in a professional and caring manner.
• Communicate verbal and written messages clearly; transfer calls efficiently.
• Take accurate First Call information.
• Scan all files into the company database.
• Maintain knowledge of all memorialization programs.
• Enter online obituaries and create video tributes and memorial products as directed.
• Assist funeral directors and guest relations with room setup for visitations.
• Assist with urn receiving (following proper training).
• Manage inventory and ensure supplies are stocked throughout the day.
• Support funeral directors with administrative tasks such as ordering and scheduling.
• Work cooperatively with co-workers and communicate work-related issues effectively.
• Follow assigned schedule and adhere to all state, federal, and internal policies.
• Attend training sessions as requested.

Required Skills and Abilities:

• Excellent verbal and written communication skills.
• Basic math skills, including ability to calculate percentages and proportions.
• Strong reasoning and problem-solving ability in standardized situations.
• Ability to read and interpret documents such as safety rules, contracts, and manuals.
• Proficiency in Microsoft Office and ability to learn industry-specific software.

Required Education and Experience:

• High school diploma or equivalent required.
• Prior experience working with the public preferred.

Work Environment:

• Regularly required to sit, use hands, reach, talk, and hear.
• Collaborates effectively within the team, providing occasional support to other administrators within the cluster as needed.
• Full-Time; Schedule: Monday-Friday
• Reports to the Manager of Funeral Administration and Guest Relations
• Occasionally required to stand, walk, and lift/move up to 35 pounds.
• Close vision necessary for document handling and computer work.
• Typically moderate noise levels.
• Reasonable accommodations may be made for individuals with disabilities.

Benefits:

• 401(k) matching
• Dental insurance
• Disability insurance
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Tuition reimbursement
• Vision insurance

Disclaimer: The above information on this job description has been designed to indicate the general nature and level of work performed by the employee with this qualification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications of employees assigned to this job.