Job Description

OVERVIEW:

We aren’t shy about it! FusionSite is a porta potty rental company that provides portable sanitation services to a wide range of customers across the Greater Nashville Area including construction firms and builders, professional and collegiate sports teams, special events coordinators, facility maintenance providers, government agencies, and the military. If you have experience working with customers in a service-related industry like plumbing, electrical, HVAC, or construction, then you’re exactly who we are looking for.

JOB SUMMARY:

The Customer Service Representative is an hourly full-time role that will interact with the company’s customers by taking orders, addressing inquiries, resolving complaints, and selling products and services to existing customers.

SUPERVISORY RESPONSIBILITIES:

• None

DUTIES/RESPONSIBILITIES:

• Interacts with customers via telephone, email, online chat, or in person to provide support and information on products or services.

• Collects, enters orders for new or additional products or services including billing data.

• Utilizes customer contact to sell additional/enhanced products, services, and events, when possible.

• Fields customer questions and complaints; when the issue is beyond the representative’s knowledge, forwards to the assigned specialist or other appropriate team member.

• Ensures that appropriate actions are taken to resolve customers’ problems and concerns.

• Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments.

• Performs other related duties as assigned.

REQUIRED SKILLS/ABILITIES:

• Excellent communication skills including active listening.

• Service-oriented and able to resolve customer grievances.

• Proficient computer skills with the ability to learn new software.

• Proficient computer skills with the ability to learn new software.

EDUCATION AND EXPERIENCE:

• High school diploma or equivalent.

• Customer service experience and/or phone sales experience required.

PHYSICAL REQUIREMENTS:

• Prolonged periods sitting at a desk and working on a computer and telephone.

• Must be able to lift up to 25 pounds at times.

Company Description

Headquartered in Nashville, FusionSite is a leading site services company focused on sanitation and related temporary infrastructure equipment across the Southeast. We are a high-growth, entrepreneurial, acquisitive Company operating a large commercial vehicle fleet across 12 locations in 6 states servicing our customer base of commercial & residential builders, professional & collegiate sports teams, special events & concert venues, and other facility operators including the government & the military.