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Customer Service Representative

Future Commodities International I

Customer Service Representative

Ontario, CA
Full Time
Paid
  • Responsibilities

    Job Description

    Customer Service Representative Job Duties:

    • Processing orders and invoices
    • Maintaining and creating customer account records
    • Assisting customers and sales reps with product and service questions
    • Coordinating with the production team to fulfill orders
    • Prepare RGAs and maintain RGA processes
    • Coordinate shipping
    • Schedule freight
    • Ensures that orders and invoices are accurate
    • Speak with customers regarding orders
    • Cross trains within the customer service department
    • Various other customer service tasks as necessary

    Customer Service Representative Skills and Qualifications:

    • Previous customer service experience preferred
    • Experience working with computers necessary
    • Previous experience with SAP preferred
    • Keen attention to detail
    • Positive attitude
    • Ability to work in a fast-paced, busy environment
    • Great communication skills
    • Ability to work well on a team
    • Self-motivated and independent

    Company Description

    BestPack is the innovation and customization expert in the packaging sealing business internationally and throughout the United States. Committed to engineering quality and manufacturing reliability for over 35 years in over 48 countries, BestPack provides cost effective and highly efficient automated and semi-automated packaging system applications with its unique tape sealing solutions encompassing food and manufactured goods. BestPack delivers answers to solving a wide range of needs from produce to eggs, and from packaging cosmetics to securing medical products, to name a few. With the support staff of field technicians throughout the United States, BestPack maintains the resources and parts to service and repair its over 100 carton sealer models and carton erectors, while providing the entire range of quality industrial machine and hand roll tape. www.bestpack.com