Job Title: Client Care Specialist

Department: Billing/Administrative

Reports To: Office Manager/Assistant Office Manager

Summary Schedules appointments for patients by telephone or in person by performing the following duties. Performs other miscellaneous administrative tasks as directed.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

Schedules appointments and enters appointment dates and time into computerized scheduler.

Records when appointments have been filled or canceled.

Upon patient cancellation, emails or notes to scheduled therapist reason for cancellation and indicates if patient has rescheduled.

Telephones or writes patients to remind them of appointments.

Greets and directs patients, salespeople, and visitors.

Answers telephone and either responds to inquiry or directs caller to appropriate personnel.

Assist with other medical office needs, including registering patients and receiving payments for services provided.

Adheres to company’s policies and procedures.

Adheres to company’s values statement and social contract.

Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience

High school diploma or general education degree (GED); and one to three months related experience or training; or equivalent combination of education and experience.

Language Skills

Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees if the organization.

Mathematical Skills

Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.

Reasoning Ability

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

Computer Skills

To perform this job successfully, an individual should have knowledge of Contract Management systems; Database software; Internet software; Spreadsheet software and Word Processing software.

Other Skills and Abilities

50% of the job description for this position relates to the ability to successfully relate, work effectively, and get along well with patients and colleagues.

Other Qualifications

Friendly, outgoing personality with pleasant disposition who cares about others.

Physical Demands Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work Environment Our Therapy & Balance Center is a fast-paced treatment facility with a small, friendly staff. Most work-related tasks will occur at the front desk, within view of patients, and will be done on a computer. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.