We are looking for an amazing Call Center and CSR Rep to join our Jacksonville location.
DAY TO DAY DUTIES:
Provide helpful insights and answers to customer inbound inquiries.
Triage customer issues via phone and chat messaging, seeing all problems through from start to finish, while keeping the customer in the loop and happy.
Stay up-to-date with the industry to be a source of reliable knowledge and education for customers and the company.
Initial troubleshooting of technical software issues using creative problem-solving skills.
Analyze vendor data to help identify and resolve data integration issues.
Identify gaps in customer training and potential product improvements based on inbound inquiries - be the voice of the customer!
Maintain and improve the customer Help Center to "make it easy" for our customers to train themselves.
Support several projects that involve customer-facing tasks, including beta-testing for new features/products, feedback calls, and on boarding.
Contribute to weekly discussions within the team to creatively strategize how to improve customer education, training, and happiness more efficiently.
BENEFITS:
Medical
Dental
401k.
Qualifications
Qualifications
Passionate about improving the healthcare field with innovative technology.
Personable, comfortable handling up to 25+ calls per day.
Self-starter (a must).
Exhibits empathy and patience.
Genuinely curious and seeks to understand the needs of our customers.
Additional Information
All your information will be kept confidential according to EEO guidelines.