Job Description

GAHH Automotive is seeking a reliable Technical & Warranty Support Representative to join our team! You will be responsible for helping team members and customers by processing and maintaining warranty and return claims, and helping to resolve technical issues. RESPONSIBILITIES:

• Handle technical support and warranty calls and emails
• Process and follow up with warranty and return claims
• Identify trends and communicate with team members to reduce claims
• Populate database of warranty situations with image reference documentation
• Document and update customer records based on interactions
• Develop and maintain a knowledge base of our evolving products and services

​QUALIFICATIONS:

• PREVIOUS EXPERIENCE IN CUSTOMER SERVICE, SALES, WARRANTY, OR OTHER RELATED FIELDS
• POSITIVE ATTITUDE AND PROFESSIONAL TELEPHONE DEMEANOR
• EXCELLENT VERBAL AND WRITTEN COMMUNICATION SKILLS
• PROFICIENT WITH MICROSOFT EXCEL AND WORD
• ABILITY TO WALK APPROX. 200 TO 300 YARDS MULTIPLE TIMES EACH DAY
• MUST BE ABLE TO LIFT 30+ LBS.
• MUST BE AVAILABLE TO RELIABLY WORK MONDAY – FRIDAY, 8:30 AM – 4:30 PM
• PROFICIENCY IN NETSUITE MANUFACTURING IS A PLUS BUT WE’RE WILLING TO TRAIN

Starting $18.00 - $20.00 per hour DOE. We offer partially company paid medical and dental insurance plans, paid vacation and sick days. Must be a self-starter and willing to learn the technical aspects of our product lines. We are willing to train the right candidate.

Company Description

GAHH Automotive is a leader in the automotive convertible top industry. Our experience in the design, development, improvement, and manufacturing of Automotive Convertible Tops, Restoration Quality Automotive Upholstery and Carpet Kits, and more. We pride ourselves on being the best and most experienced in our industry.