GBC INTERNATIONAL BANK has been ranked among the nation’s top 5 lenders by the Export-Import Bank of the United States, and is a Preferred Lender with the SBA.  Our team of professional’s lenders are best known for tailoring Domestic and International financial solutions on International Trade, Commercial Real Estate financing, Business and Personal banking, resulting in fostering long-term client relationships.     

GBC is headquartered in Los Angeles, CA with 7 branch offices in California, including Washington State.  

GBC International Bank is looking for a RELATIONSHIP BANKER, who will be responsible for branch sales and portfolio growth related to variety of Bank’s  products and services. In conjunction with branch sales efforts, supports, promotes, and market promotional activities, and enhance customer relationships. This position is required to demonstrate daily a high level of sales proficiency both in person and over the phone. This position provides customers with Bank’s product information, and makes product recommendations based on customer suitability; and ensures compliance with related policies, procedures and regulations in order to effectively serve customers, increase market share and generate fee income. 

ESSENTIAL DUTIES: 

SALES                                                          

1.   Achieve sales goals for core deposits, and loans referrals through profiling and needs assessment.

2.   Building a relationship with customers, acting in a consultative role and establishing a follow-up plan to ensure the continuing relationship thereby enhancing customer retention.

3.   Identify sales strategies to target both existing and new customers to gain additional business and attract new profitable relationships.

4.   Demonstrate a high proficiency of sales and communication skills in order to help customers and the bank achieve financial goals i.e. profiling, tele-consulting, follow up, and pipeline management.

5.   Completes required documentation for opening accounts to ensure compliance with related policies and procedures and regulatory requirements.

6.   Maintains involvement in the community and participates in professional organizations  in order to contribute to the Bank's image and obtain new business. 

7.    Develops and maintains a personal development program for maintaining an adequate level of knowledge in deposits, lending, and sales and personal skill in order to ensure an acceptable degree of performance.

SECONDARY JOB FUNCTIONS

SERVICE/OPERATIONS

1.   Service and manages a portfolio of customers focusing on retention through frequent contact and   demonstration of strong problem resolution skills.

2.   Know whom to call to resolve customer problems and take ownership of the issues until  resolved.

3.   Follow up with the customer after issues or concerns are believed to be resolved to

      ensure the problem was taken care of in a satisfactory manner.

4.   Achieve household retention goals.

5.   Maintain a high level of accuracy when establishing accounts or providing updates and changes on accounts -deposits. 

6.    Solid technical knowledge of platform system, process and procedures.

RISK MANAGEMENT                          

1.   Abide by and stay current on all compliance issues as it relates to deposits.

2.   Make good decisions regarding customer account management in order to minimize risk to the bank.

4.   Make product recommendations that meet suitability requirements for the customer.

5.   Monitor customer DDA accounts in order to minimize charge-off losses due to uncollected overdrafts and ensure the profitability of transaction accounts.

In addition to the above, follows all other instructions and perform any other job- related duties.

QUALIFICATIONS/REQUIREMENTS

The minimum required job-related experience needed to demonstrate competence to perform the job is three to five years of banking experience in the areas of sales, deposits, and basic knowledge in commercial lending. Knowledge of laws and regulations related to deposits. Excellent verbal and written communication skills. Strong problem resolution and interpersonal skills. 

SPECIFIC EDUCATION, EXPERIENCE AND SKILL

1.  Successful completion in the following:

      •       Deposit platform training including policy and procedures or equivalent experience

      •       Establishing Customer Relationships

      •       Advanced Sales Skills Training

      •     Advanced Core Product training - deposits, and referral products 

PREFERRED SKILLS AND EXPERIENCE

1.   Bachelor's degree in business, banking, marketing or equivalent educational experience. 

2.   Bilingual, Mandarin / Cantonese and English preferred. 

3.   Ability to use a financial calculator. 

4.   Ability to use a personal computer.

COMPLIANCE

The incumbent has the responsibility to acquire and maintain the required knowledge of State and Federal Banking regulations and policies and those regulations and policies inherent to position requirements. 

PHYSICAL REQUIREMENTS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

While performing the duties of this job, the employee is occasionally required to:

• stand; walk; sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk to hear.
• The employee must occasionally lift and/or move up to 25 pounds.

While performing the duties of this job, the employee is not exposed to weather conditions.  The noise level in the work environment is usually moderate. 

OTHER DUTIES

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.  

EEO/AA/Minorities/Women/Disability/Veterans

Location: San Francisco, CA