Now Hiring! Inside Sales Customer Support Specialist

Schedule: Full time

Salary: $40 - $45K Annually

Location: Hybrid – GCD Office, 2831 Peterson Place, Norcross, GA 30071

Who We Are:

At GCD Sales, we have a long history of sales excellence, across three generations, multiple family trees and hundreds of satisfied distributor and end user customers. We take our role seriously and bring a level of professionalism and expertise recognized by our market and our manufacturers.

Job Summary: The Inside Sales Customer Support Specialist will interact with the company’s customers by addressing inquiries and resolving complaints. The Inside Sales Customer Support Specialist is responsible for working with potential customers to guide them through the sales process, ensuring they find an adequate product or service that helps the customer solve their problem.

What You’ll Do:

Provide superior customer service through effectively responding to all inbound customer calls, email, and faxes.

Support customers through providing solutions.

Develop and maintain relationships with potential and existing customers.

Order inquiries such as tracking information and product ETAs.

Coordinate product return and sales including logging product and service complaints in a timely and professional manner.

Provide outbound communication as necessary to resolve or follow-up on customer problems, collaborating closing with the outside sales team.

Utilize all available tools, including ERP system and CRM database, to accurately carry-out day-to-day tasks and responsibilities.

Obtain accurately custom shipment or expedited freight requests from customers, notate and set-up orders as appropriate in ERP system, and coordinate successful completion of the shipment with the Operations team.

Run reports periodically as needed.

Assist/back-up peers.

Perform other related duties as assigned.

What You’ll Need:

High school diploma or equivalent.

One - two years' customer service experience in either a call center or office environment featuring a moderate inbound and outbound calls or a manufacturing environment preferred.

Experience with an order management system, including a CRM or an equivalent combination of training and experience is preferred.

Basic to intermediate knowledge of MS Office, including Excel, Word, and Outlook.

Communicate effectively and professionally, both verbally and in writing including active listening.

Excellent organizational skills.

Excellent interpersonal skills. Maintenance of a positive and enthusiastic attitude throughout each workday.

Service-oriented and able to resolve customer grievances.

Prolonged periods sitting at a desk and working on a computer.

Must be able to lift up to 15 pounds at times.

What’s In It For You:

Competitive Benefits are available for all full-time employees including a 401(k) plan.

Work in a positive company environment with limitless career growth.

See your work foster results that have a direct impact on the company goals.