Now Hiring! Inside Sales Position

Schedule: Full time (8-5)

Salary: $45K - $55K Annually

Location: GCD HQ Office 2831 Peterson Place I Norcross, GA (On-Site)

Who We Are:

At GCD Sales, we have a long history of sales excellence, across three generations, multiple family trees and hundreds of satisfied distributor and end user customers. We take our role seriously and bring a level of professionalism and expertise recognized by our market and our manufacturers.

We are seeking a highly motivated and detail-oriented individual to join our manufacturing company as an Inside Sales Support. In this role, you will play a crucial part in supporting our sales team by providing exceptional customer service, assisting with order processing, and ensuring smooth communication between various departments. Your excellent communication skills, attention to detail, and ability to handle multiple tasks simultaneously will contribute to our company's success in meeting sales targets and delivering outstanding service to our clients.

What You’ll Do:

Customer Service: Serve as the primary point of contact for incoming customer inquiries via phone, email, or online TEAMS chat. Respond promptly and professionally to customer questions, concerns, and requests for product information, pricing, and quotations.

Order Processing: Collaborate with the sales team to process orders accurately and efficiently. Enter order details into the system, verify pricing, availability, and delivery schedules, and ensure timely order fulfillment. Sales Support: Provide support to the sales team by preparing job quotes, sales materials, and pricing proposals.

Coordination and Communication: Facilitate effective communication between internal departments such as sales, shipping logistics, manufacture representatives and customer support teams to ensure timely delivery of orders and resolve any customer issues or concerns.

Documentation and Reporting: Maintain accurate and up-to-date customer records, including order history, interactions, and correspondence within TTS cloud-based order entry solution. Generate sales reports, item performance metrics, and forecasts to support sales planning and decision-making processes.

Relationship Building: Develop and maintain positive relationships with customers and manufacture representatives understanding their needs and providing proactive support to enhance their satisfaction and loyalty. Identify opportunities for upselling or cross-selling products to existing clients.

Product Knowledge: Stay updated on all the agencies/manufacturers GCD represents. Be knowledgeable on all products, features, and benefits to provide accurate information to customers and assist with their purchasing decisions. Continuously educate yourself about industry trends, competitors, and market developments.

What You Need:

High school diploma or equivalent; bachelor's degree in business or related field is a plus.

Proven experience in a sales support or customer service role, preferably within a manufacturing or industrial environment.

Excellent communication skills, both verbal and written, with the ability to effectively engage with customers and internal stakeholders.

Strong organizational skills and ability to prioritize tasks to meet deadlines in a fast-paced environment.

Comfortable using various online ordering portals.

Excellent in using Microsoft Office Suite (Word, Excel, PowerPoint, Teams).

Detail-oriented mindset with a focus on accuracy in order processing and documentation.

Ability to work independently as well as collaboratively within a team.

What’s In It for You:

· Competitive Benefits are available for all full-time employees including a 401(k) plan.

· Work in a positive company environment with limitless career growth.

· See your work foster results that have a direct impact on the company goals.

Joining GCD as an Inside Sales Support offers a great opportunity to contribute to our sales success and play a vital role in ensuring customer satisfaction. If you are customer-focused, detail-oriented, and thrive in a dynamic environment, we would love to hear from you. Apply now and be a part of our dedicated team