Job Description

We are seeking a Remote Call Center Representative to join our team! You will be responsible for helping customers by providing service information.

Workforce1 has partnered with GCS and they are looking for high-quality Remote Customer Service Representatives.

RESPONSIBILITIES:

The Customer Care Associate position will be filled by an individual who demonstrates the appropriate skill sets to perform their daily activities in a high volume reservations and customer care call center environment. The Customer Care Associate is responsible for efficiently and in a high quality customer service oriented manner, receiving calls from customers on behalf of the New York City Transit Authority’s (NYCTA) Paratransit Services Team.

• Handle customer inquiries and complaints
• Provide information about the services
• Document and update customer records based on interactions

​QUALIFICATIONS:

• Be at least 18 years old
• Have obtained a high school diploma, GED or equivalent
• Read, write, and understand English fluently
• Have at least 1 year of continuous work history
• Have at least 1 year of customer service experience
• The ability to multi-task
• Utilize a headset with a phone
• Operate a computer with a mouse
• Operate a computer with multiple software programs/screens
• Ability to complete manual (written) and electronic forms
• Sit/stand at a workstation for long periods of time
• Call center and/or office experience is strongly recommended
• Must have a computer or laptop
• Reliable internet service
• Secure phone-line either landline or cell are acceptable
• Previous experience in customer service, sales, or other related fields
• Ability to build rapport with clients
• Positive and professional demeanor

Pay is $15 dollars an hour - Flexible schedule is available

Background check and drug test might be required by the employer. Skill assessment test is required before the interview.

Company Description

Telemarketing company that provide excellent customer service. Outsourcing Solutions for: Inbound Outbound Tech Support Work From Home Back Office Services Sales and Support