This is a 48-month contract position based in Albany, NY. This position requires some on site work, candidates should be local or willing to relocate.

The Communications specialist will be responsible for establishing and managing communications channels on the build, rollout and ongoing support of different modules/projects. As a member of the Communications Team, the Communications Specialist will report to the Communications Analyst and will provide support to other communications team members, operations staff, governance staff, business analysts, project managers, and other members of the Program regarding stakeholder communications and support. A communications and marketing plan has already been established and the communications specialist will be responsible for standing up different channels for multiple projects, Additionally, the communications specialist will be responsible for managing the program communications life cycle and customizing it for specific projects for which they own communications responsibilities.

Specific duties include, but are not limited to the following:

• Assist in developing appropriate plans and approaches for Project communications based on available organizational assets and stakeholder's information needs and requirements; update and modify plan as appropriate;
• Create communications, marketing materials and reports with input from team members and other stakeholders;
• Coordinate with project managers and functional leads to strategize the best way to communicate technical pieces of the work streams to stakeholders;
• Translate technical information into layman's terms for communications materials and documentation;
• Develop functional descriptions of project modules at each stage of the communications life cycle to communicate to stakeholders for multiple projects;
• Monitor and control communication throughout project lifecycle to ensure project stakeholders' information needs are met;
• Develop and deliver online and print content for training and distribution on upcoming functionality releases for end users;
• Identify communication risks and failures on projects and resolve in coordination with leadership;
• Create, collect, store, retrieve, and distribute project information in accordance with the communications and marketing plan;
• Confer with project stakeholders to consolidate feedback and incorporate into subsequent communications;
• Manage communications channels, including print and web; work closely with project teams to plan and implement a health and human services customer portal;
• Coordinate responses to public inquiries with communications team and relevant PIOs.

MANDATORY QUALIFICATIONS

1. Between four (4) and seven (7) years of experience as a Specialist
2. Four (4) years of experience managing external and internal stakeholders at all levels, including direct communication with executives.
3. Four (4) years of experience managing communications for an IT organization and/or on an IT project, and four (4) years of experience with creating documentation and communications that translate technical language into layman's terms.

DESIRABLE QUALIFICATIONS

1. Experience managing a public marketing/awareness campaign and external communications for a project valued at more than $100 Million.

    

2. Four (4) years of experience developing and managing CRM platforms and campaigns.

3. Four (4) years of experience managing communications for an IT organization, project, or application with more than 1 Million end users/consumers and translating technical information into easy-to-understand communications for end users/ consumers.

    

4. Four (4) years of experience managing external web, intranet, newsletter, and communication channels for an IT organization or project and a health and human service organization or project

5. Four (4) years of experience managing conference, forum, and other in person stakeholder communication channels for an IT organization or project.

6. Four (4) years of experience working with a technical team on the User Experience (UX) and User Interface (UI) design process for customer-facing web portals.

7. Expert level with Outlook, MS Word, Excel, PowerPoint, Publisher, and other relevant communications tools for both written and visual communications.

8. Bachelor's degree in communications, marketing, public relations, business, political science, or related field.

9. Excellent verbal, written, and visual communication skills. Four (4) or more years in utilizing practical and effective verbal, written and visual communications strategies.

GENESYS Consulting Services is an equal opportunity employer.