The Resource Center Specialist is responsible for successfully supporting and retaining adult volunteers by maintaining relationships with troop leadership volunteers to assist them in their work with girls.

RESPONSIBILITIES:

• Greets volunteers and answers questions in friendly professional manner in a fast-paced office.
• Assists with selection of program resources to support the organization's program delivery to troops.
• Manages inventory of equipment and resources by using check out system Resource Mate and Microsoft Excel.
• Utilizes customer relationship management system (Salesforce) to manage, support and track interactions with volunteers.
• Utilizes GivePulse to track administrative and resource center volunteer hours.
• Provides expert Volunteer Toolkit demonstrations to volunteers; assisting volunteers in navigating the VTK system and learning how to manage their troop activities in this platform.
• Provides program kit demonstrations to volunteers.
• Remains informed and supportive of council and other department initiatives and effectively communicates changes and initiatives to volunteers.
• Monitors and provides support for problem solving and conflict resolution in a timely manner.
• Performs additional duties as assigned in support of the council’s mission and goals.