The Retail Sales Associate implements the day-to-day operations of the GSSWT Council Shop including selling merchandise and providing high quality customer service to our customers (volunteers, parents, girls, community members and staff.)

Essential Duties and Responsibilities

• Maintains Retail Shop in an attractive, organized and functional manner by keeping the sales floor stocked and displays fresh and appealing, and cleans stock room, work stations and sales counter.
• Uses Point of Sales system in performing tasks such as cash register sales, refunds, and other customer related functions.
• Ensures timely receiving of incoming orders, pricing of inventory, and stocking shelves and displays.
• Gains knowledge and understanding of departmental operations in order to accurately respond to volunteer questions and requests.
• Participates in the annual inventory process of the shop and stock room.
• Provides clarification and support to customers for the Girl Scout Program and corresponding merchandise/awards.
• Resolves customer disputes and complaints to ensure timely resolution and customer satisfaction.
• Processes phone, mail, and web orders promptly and professionally.
• Assists and provides support for Camp Trading Post and external events.

NOTE: This job description is not intended to be all inclusive and does not constitute a contract.

Competencies and areas of expertise may include:

• Customer Service – Manages difficult or emotional customer situations; responds promptly to customer needs; solicits customer feedback to improve service; responds to requests for service and assistance; meets commitments.
• Dependability – Commits to doing the best job possible; follows instructions and responds to management direction; keeps commitments, meets attendance and punctuality guidelines; responds to requests for service and assistance; takes responsibility for own actions.
• Quality – Monitors own work to ensure quality; looks for ways to improve and promote quality; displays commitment to excellence; demonstrates accuracy and thoroughness; applies feedback to improve performance.
• Use of Technology – Keeps technical skills up to date; adapts to new technologies; demonstrates required skills; troubleshoots technological problems; uses technology to increase productivity.
• Job Knowledge – Competent in required job skills and knowledge; exhibits ability to learn and apply new skills; displays understanding of how job relates to others.

Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education/Experience: High school diploma or GED; one year of retail experience and/or processing sales orders; one year experience handling cash transactions.

Language Ability: Ability to read, analyze, and interpret common scientific and technical journals, financial reports, and legal documents. Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community. Ability to write speeches and articles for publication that conform to prescribed style and format.

Math Ability: Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.

Reasoning Ability: Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.

Computer Skills: Must be proficient with computer and Microsoft Office (i.e. Excel, Outlook, and Word).

Licensure/Membership Requirements: The employee is required to maintain membership with Girl Scouts of the United States of America throughout the duration of their employment with GSSWT.

Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This position primarily performs its duties indoors and is occasionally exposed to outdoors weather conditions and/or moving mechanical parts. The noise level in the work environment is usually moderate.

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The employee must regularly lift and/or move up to 10 pounds and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include heavy visual acuity (close vision, peripheral vision and ability to adjust focus) required to perform such activities as preparing and analyzing data and figures, using a computer and extensive reading and proofing. While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to sit, stand, walk, use hands to finger, handle or feel, and reach with hands or arms. The employee occasionally required to climb or balance and stoop, kneel, crouch, or crawl.