Job Description

We are looking to add an IT specialist to join our growing team that supports small to medium sized companies. You will resolve computer-related and cloud service based issues for our clients. This is a contract position with flexible hours.

RESPONSIBILITIES:

• Provide technical assistance with computer hardware and software in varying environments
• Resolve issues for clients via phone, in person, or remote support
• Recommend hardware and software improvements
• Document and track customer issues and resolutions within a service tracking application
• Participate in projects and system enhancements
• Assist Network/Server team with on-site tasks
• On-site support with requirement to follow COVID-19 safety protocols

QUALIFICATIONS:

• Previous experience in IT, with a strong focus on customer support
• Familiarity with Microsoft 365 and Azure services is a plus
• Basic networking knowledge
• Ability to efficiently work remotely
• Means to travel between client sites around the San Francisco Bay Area
• Ability to build rapport with clients
• Strong troubleshooting and critical thinking skills
• Team player
• Good communication and writing skills
• Positive and professional demeanor

Company Description

We are a managed service provider located in the heart of the Silicon Valley. Our team is comprised of skilled consultants that serve a global customer base, primarily located in the bay area.