SUPERVISOR/MANAGER: Operations Manager

MAIN DUTIES/RESPONSIBILITIES:

• Plan and coordinate pick-up and delivery schedules.
• Work with Shippers, Carriers and Dispatchers to manage the schedules
• Track and report shipment status to customers.
• Manage multiple deliveries, process spot requests & develop new sales strategies to improve business
• Resolve freight discrepancies in a timely manner.
• Respond to customer concerns and queries professionally.
• Maintain positive and productive relationship with customers.
• Identify and contact qualified carriers for freight services.
• Negotiate contract and pricing agreements with carriers.
• Provide special discounts and promotions to customers.
• Contact current and potential customers for new business opportunities.
• Maintain strong relationship with multiple carriers.
• Ensure that freight paperwork is completed and approved before transportation.
• Maintain freight files and customer receipts for reference purposes.

SKILLS & EXPERIENCE

Qualifications:

• High School Diploma

Experience:

• 2 years experience in Freight Forwarding

Skills:

• Intermediate to advanced Microsoft Office skills (Word, Excel, PowerPoint and Outlook)

• Excellent verbal and written communication

• Organised and able to meet deadlines

• Not under a Non-Compete Agreement

• Strong Negotioation Skills with driven results

• Highly motivated team player with a desire to learn