Job Description

This position requires you to provide superior customer service to accounts, customers, and sales representatives. You will also provide support and information to design, production, and assembly departments. You will be required to function in a professional manner, with a sense of urgency, and must be detailed orientated in order to increase our value as a packaging supplier.

Duties and Responsibilities:

• Responsible for maintaining the department's relationships with both internal and external customers with exceptional service

• Supporting assigned customer accounts and sales representatives.

• Processing job estimates, job specifications, designs and color approvals, samples, production trials, shipping releases, and order invoicing.

• Timeliness & accuracy of information and updating information in assigned account files and the computer database.

• Resolving conflicts that may arise between customer requirements and the production schedule, keeping sales and the customer informed of problems.

• Processing sales orders, job tickets, ensuring the correct raw material are used and order availability by the required ready date.

• Communicating with customers and sales representatives, providing information from files and computer system as needed.

• Maintaining and identifying customer files and records in storage.

• Developing customer order processing procedures to assist in account transfers.

• Managing account inventory and timely inventory releases.

• Participating in supporting the ISO-9001 Quality System.

• Following all plant safety, sanitation and quality procedures.

• Responsible for escalated customer interaction on customer problems, concerns and complaints

• Functions as a liaison between Customer Service and other branch departments to ensure customer satisfaction

• Any other appropriate work assignments as required.

Company Description

Packaging Corporation seeking to be the leader in helping our customers — large and small — package, transport and display products of all kinds. It just happens to be that corrugated products are our area of expertise. We actively promote mutually rewarding relationships with each other and our customers by advocating respect for every individual, ethical and fair practices, and the highest standards in what we say and do. We are proud to have a highly skilled and experienced team leading the way.