Job Description

Title:  Customer Service Representative

Reports to:  Customer Service Manager

Responsibilities:

• Manage a group of Lighting Representatives in a specific territory.
• Answer calls directed to the Customer Service Phone Queue
• Help Representatives with tracking information, back order information and invoice requests.
• Work with Sales Managers, Quotes/Tech group, and Production Group to answer any questions about quotes or orders.
• Enter Orders for same day shipping
• Help representatives with Problem Resolution.
• Clerical work and/or other duties as assigned by the Customer Service Manager

Required Skills:

• Highly self-motivated
• Attention to detail an absolute must
• Typing proficiency, preferred level of at least 45 wpm
• Ability to adapt to changes and absorb new ideas and concepts quickly
• Good telephone etiquette, written, interpersonal and organizational skills

Additional Requirements:

• High School Diploma or equivalent required.  Some college desirable but not required.
• Prior experience in the lighting industry or the electrical industry required.
• Prior work experience in customer service or inside sales required.
• Prior experience in an office setting required.

Salary commensurate with experience

Hybrid Position:  3 days office, 2 days remote

Company Description

Fast Paced Commodity Lighting Manufacturer experiencing rapid growth